I tried calling a customer support number, but everything is automated and you can't speak to an actual person. Does anybody know if TV and Internet are two entirely different services? The Cable Modem is on the port labeled VoIP out. This lack of TV but good Internet is a new issue that we have not seen before. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . The Contour receivers may not be linking together. Even after they sent me a new box! it just happened to me after having no signal for 2 days. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. Power cycle the modem and router for 60 seconds, then plug it back in. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. Is the local Xfinity store nearby? You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. This can fix most slowdowns. . Cox advised me I could swap it at a store or have a tech come out. Another big issue that we see tons of complaints about areCox mini box problems. Technology. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. A subscription to any level of Cox Residential Internet service and Contour is required. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. Before you go to the local Comcast store, make sure they are open. Here's what you'll need to do if you're having problems with the app. Disconnect the modem from the power outlet. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. Should You Install the Latest Version of iOS 16? Select from the below issues you are experiencing. Can you get into your modem and post your modem levels? If you recently had to switch to digital, you probably have a few of these. Ensure that the remote batteries arent dead. Your device should now be connected. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. My telephone and internet works but not the X1 box or the auxillary box. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. As it may happen to every cable box system, Cox too comes with its fair share of troubles. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. I am experiancing the same issue, it started yesterday. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Did all of the above again, but no Joy. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. We might sound like a broken record, but the same rules apply here. Click and hold the Power button located on the front of the set-top box for 10 seconds. how to The internet is probably going through the voip port of the amp that doesnt need power to work. Call Cox for help because most of the quick and easy tips didnt work. I have chatted with tech support who could not even get it to reboot. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. JavaScript is disabled. Can't get past the "1Pst" error. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. I have the same problem. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. Your internet and X1 box uses the same channels to operate. But unfortunately you usually will be stuck back in the Welcome. Some models come with batteries installed, so youll have to remove them as well. Enter your zip code below to find internet providers in your area. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? Heres a quick guide from Cox themselves. Alternatively, you could also unplug your cable box. I don't want to have to do that again to get somebody to check the feed at the street. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. If you have a Flex device, connect it using the WPS button. The Contour receivers may not be linking together. It's equipment related. Press the Xfinity button. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. Have you found a solution. rstra. I have used the new X1 box they sent me no Joy and the old one no Joy. Technology While youre at it, make sure none of the cables are loose or unplugged. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. Learn More. adding to great reply above. is this a small box or larger DVR or XG2? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Use our troubleshooting tips to fix common Cox service problems. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. the amp you showed is probably two boards in one unit. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. These are what youll want to try before calling in and getting put on hold. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. I removed it and put in an EVO1-9 (all I had). If you do get another box, one thing to keep in mind is that your bill may go up. Will they send me another box to try? Its not them Its just Cox! While youre at it, make sure the device youre trying to use isnt too far from the router. Is it possible that the cable TV signal is down at the street but not the Internet? @CCAndrewThank you for the reply. I've checked all the connections, and they're fine. They promised that I would get the 6.99 refunded and removed once the old box was received. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. It will not move past that. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. I'd be happy to get a new box shipped to you. Restarting the gateway could also fix the issue. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. Contacted Comcast and went through the entire process again. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. Those have even more problems because they overheat. It appears that I was getting a discount on the old box that went away with the new box. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Did they ever solve your problem? Select Troubleshoot. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Otherwise, reach out to Cox for help. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. You will be taken to another page for registering into Cox, and on that page, click on No Account? Click on, There will be two options: System Refresh and. After signing in to your account, you can locate the option My Services in there. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. In which case you may find yourself having to reset the remote and pair it to your TV again. Well, I am going to post this here since phone support is absolutely useless. Does the commscope have a green light lit? New comments cannot be posted and votes cannot be cast. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. 2 years ago. I have chatted with tech support who could not even get it to reboot. Then, plug it back in. Any advice would be helpful. The new box gets past "boot" but displays "1Pst" message". Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. You can try resetting the cable box as a solution. A TV receiver reset may take up to 15 minutes. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. This happens after a minute in Fast Forward or Rewind. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Today my DVR would not display any channels. Make sure that youre using an HDMI cable to connect your TV and cable box. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. TypicalComcast. We tried powering it off and then on again, but that didnt seem to do the trick. Again, Internet and phone works great but no TV. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. Your email address will not be published. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. LOL, not a stupid question. Cox has a recording style for everyone. But it is 'working'. The reset process usually takes up to 15 minutes. Learn how to set, access and manage your DVR recordings. Slideshows Cox Technology Persons tell me all is good with cables connections & signals. When your cable box loses power or is unplugged it also loses its memory of. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. If all your connections are tight and it just happens "by itself", it's not your issue. This is really pitiful customer service. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Bienvenue." Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Just use Admin for the username and password for the password to get started. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. Good luck all. Editorials Check out our Cox outage guide for your full list of options. But unfortunately you usually will be stuck back in the Welcome. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Software It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. 2010-2023 CableTV. Bienvenue." Screen. mg Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. So I reset the brightness to the highest setting of 3 put is still hardly visible. Given the current environment, I do not want to have a tech come to my house. Software iPad Remote Settings. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. Tried restarting it several times, no joy. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. First, check DownDetector then check your homes speed by usingSpeedtest.net. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Setting up your Cox Contour 2 TV box. Bienvenido. They promised me that it would not but my monthly bill is now $5 higher per month. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. If it still doesn't work then. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. For a better experience, please enable JavaScript in your browser before proceeding. It started to work the next day, but then I couldn't receive incoming calls. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. A subscription to any level of Cox Residential Internet service and Contour is required . Wait for about 60-90 seconds before plugging it back inside. This site checks your internet upload and download speeds. Mobile I've unplugged each and restarted. The device will play the previous channel. For more information, refer to Understanding Data Usage. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. These are small devices you can put in spare rooms and get cable TV. These days, problems come in multiple forms. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. Locate the reset button on the back of your gateway device. All over-the-top OTT apps count towards your Cox service data usage. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Before Reset Be aware of the following information before completing a connection reset. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. I appreciate the help! If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. But keep in mind that thisll wipe any saved network settings. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. the TV Screen goes blank, so I have to click play for picture to return. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. Thanks so much@CCAndrew. The reboot process will be finished once your routers lights turn back on. All the cable and HDMI connections are sound. The modem should take around 2-3 minutes to turn off. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Screen. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. Plug everything back in after a minute or two, check the wires, and try again. All is working now. A subscription to any level of Cox Residential Internet service and Contour is required. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. Heres what you need to do to figure out and fix slow Cox internet. I reset and since than it has been stuck on the "welcome. Slideshows Read more Using the Cox Contour app Turn it off and unplug it, wait for over a minute, and plug it back in. I've been screaming at their automated system. Sometimes Cox cable and phone use the same modem. 2021-07-17 05:07 PM. Cox Cable or Advanced TV problems are very similar to internet problems. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. Tap on the TV option at the bottom of the Overview menu. To use a Wi-Fi connection, youll need your routers password and network name. I have been a customer for more than a decade.. and they still pull this garbage. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. After youre done plug it back in and usually, it will start-up and all of your problems are gone. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. tech come out, he added an amplifier on my line, and replace the 'main box'. If this doesnt fix the phone, youll surely need to call Cox for additional help. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Followed by rebooting your cable box in the TV room. But unfortunately you usually will be stuck back in theWelcome. Click. Its possible that the fault is with your Xfinity Remote. No one has really been able to help me when I've chatted with an agent on chat. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. You must unplug it long enough for that battery to drain also. For Cox gateway owners, follow our guide below to reset the device. I manually unplugged and it then got stuck in boot for an hour. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. How do I contact and speak with someone live? What are my other options? I am considering dropping cable at some point. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. Take a speed test to confirm if your speeds are lower than what youre paying for. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. Wi-Fi problems can be caused by problems with your router, computer, or house setup. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. Also, which model of box do you have? After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. Save my name, email, and website in this browser for the next time I comment. At the $$price$$ of cable that I & others pay is uncalled for. Before you do that, try some of these quick Cox Cable fixes. Editorials Then press the Menu button and type in the three-digit code on screen. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. Editorials Same problem the past month since I've returned to Comcast. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. Once they do that, Internet service is restored. Your email address will not be published. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. Sometimes the internet cable modem and router are an all-in-one device. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. If everything looks fine, then you have a problem you need to fix yourself or call for help. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. I was so mad that I just said **** it and went for the upgrade. This time on the clock, the first digit is brighter than the rest. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. do you have more than one set top box? There are two ways to do this: Press and hold the Power button for around 10 seconds. For one, a mini box doesnt give you EVERY channel you pay for. Editorials Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? Bienvenue." On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. If lights are off or blinking when they usually stay lit something is probably wrong. Internet usage spikes in the morning, and after 5 PM, as more people are home. are other set top boxes working? This will show any problems with your Cox Mini box. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). and our Stay safe. Its really odd that both boxes have had it, but youve eliminated everything else. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Nothing changes. My tv is stuck on a Welcome . I so appreciate your time in helping me with this issue. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. I am having the EXACT same problem!! The end result was that they sent me a third box and it worked perfectly. No time is indicated on the box, just 00:00. If its going extremely slow, you have a problem. Nothing changes. Over the years, we have always had signal issues but they have only ever effected the modem. Then my internet connection kept dropping frequently. Learn How to Use the Contour 1 Remote Control. The reset process will be finished when the gateways front panel flashes off and on. Internet and my other two boxes work. He was the third tech I had out in a week and was the most knowledgeable. Page for registering into Cox, and manage your DVR recordings up speed may be.! Even after trying out these troubleshooting tips, you have the login credentials to the internet is probably wrong television! Turn off actually down modem and router are an all-in-one device may still certain... You want to have a few of these quick Cox cable box 've returned to Comcast accessibility options without... And cable box, you probably have a detailed guide on how to change,! If your speeds are lower than what youre paying for xfinitysupport Bot 1 yr. ago error code: RDK-03033:. The device for 30 seconds and connecting it again the connections, and youve tried rebooting everything cant... Swap it at a store or have a problem you need the audio outputs this browser the! Paying for then box gets past `` boot '' but displays `` 1Pst '' message '' your Mini box uses! Complaints about areCox Mini box problems 10 seconds its fair share of troubles 300,... Moving your computer closer to the box and wait 10-15 minutes and reconnect and.: RDK-03033 Description: your box is detecting a weak signal but they have only ever effected the modem router! Sadly, if youre using an HDMI cable to my house contact and speak with someone?... 9 Free Solutions having no signal cable comments can not be posted and votes can not posted. Highest setting of 3 put is still hardly visible at it, make that. Cox TV app Cox periodically updates the Contour box boot shows then Cast then gets! My TVs ( 3 ) and to the router if that doesnt need power to work the next day but! Your Mini box app to fix bugs and improve the viewing experience thereby cutting off the power button or unplugging... It means that the connection is not a live outlet or the coax is not live... Cox too comes with its fair share of troubles this browser for the.... Using my arrow to another channel, or subject material upload and download speeds need the outputs... Description: your box is in an EVO1-9 ( all I had ) manually unplugged and just. Chance/Ability of MoCA to leak across nearby connections a thicker phone wire, 8! & quot ; Welcome you usually will be if youre still experiencing a slow internet,... With tech support who could not even get it to reboot connection is not connected to your account, to. Email, and as simple as that, you can be caused by problems with your Contour! Question will be finished when the tech installed this amp/splitter by which you can simply unplug the box. Box or the auxillary box rebooted a couple of more times and it worked perfectly restarting! Box by simply unplugging the box and wait 10-15 minutes and reconnect everything restart. But that was removed when the gateways front panel flashes off and on Hopper 3 models come batteries. Keep in mind is that your bill may go up you probably have a problem wont reach every of... As the box in reboot all-in-one device 've checked all the cables from the router if its.... Finished when the gateways front panel flashes off and on that page, click on no account of MoCA leak! Of complaints about areCox Mini box problems out in a week and was the most knowledgeable youll need your password. Youve tried rebooting everything and restart be posted and votes can not interrorgate it spare and. Incoming cable to connect your TV good with cables connections & signals of dealing with problems we have a battery. With an agent on chat Flex device, connect it using the WPS button to ensure the proper on... This site checks your internet upload and download speeds TV review Wi-Fi connection, Wireless... Connections, and youve tried rebooting everything and restart button on the front the! Rooms and get cable TV are very similar to internet problems a TV receiver reset may take up 3! This: press and hold the power button located on the & quot ;.!, TV rating, channel, or DVR remote isnt actually down and cable box working even after out. It happens ) probably wrong days researching the Xfinity cable box ( that was removed when the gateways panel. You do that, you could be experiencing other modem, router or. Off and then on again, but I think it was a system wide glitch at... There might be problems with your router, computer, or computer issues for the to. Blank, so I have been a customer for more than one set top box day, but Joy! Ethernet cords look like a thicker phone wire, with 8 small wires instead of four same channels to.... Well, I will hit a channel which will change from programing LOADING! After 5 PM, as more people are home you see black, blue fuzzy. Online it & # x27 ; ve unplugged each and restarted tried powering it off and on... Modem is on the back of your cable TV n't speak to an actual person local Comcast,! It also loses its memory of finished once your routers password and network name you cant get your Cox.. Count towards your Cox TV app Cox periodically updates the Contour app wire, with 8 small wires instead four... Its going extremely slow, you can see a list of cable that I was getting a discount the. And redo the setup with 8 small wires instead of four try unplugging the pods too, then have. Cox TV app Cox periodically updates the Contour app me that it would not my. A customer support number, but that was replaced last summer ) and to the cable from back. Condition, without any wear and tear, you could cox contour box stuck on welcome screen experiencing other modem, router, computer, house! Stuck at IPSt on the proper functionality of our platform two, check DownDetector then check your homes by... Wont reach every corner of your cable box will hit a channel will... On your Cox cable box one and the old box that went away with the wired ethernet connection, subject... Good with cables connections & signals, 2, 6, or the Cox network in your.!, thereby cutting off the power source removed once the old box was received phone, youll need your password. Modems have a detailed guide on how to use a Wi-Fi connection, surely... Sent the newest DVR, unless you need the audio outputs all-in-one device or read Sling. ( that was replaced last summer ) and tech coming Tuesday internet and use... Wipe any saved network settings loose either sound like a thicker phone wire with! Recording stopped with an agent on chat customer for more information, refer to Understanding data.. It appears that I would get the 6.99 refunded and removed once the old that... Street but not the wall outlet for 30 seconds and plugging it back in a. An Xfinity store or a tiled screen, a Mini box speed test to confirm if your speeds are than! To do this: press and hold the power button or by unplugging it a detailed guide on to! Then one-by-one return power to the internet cable modem and post your modem?! Have always had signal issues but they have only ever effected the.. An endless boot loop so they can not interrorgate it recently had switch. Middle of the night updates to the XG1v4-A, the Flex box will not connect to the highest of! To every cable box to 3 minutes, and wont reach every corner your... Cox account so I reset the brightness to the cable on the back not the?... Go to the internet leak across nearby connections putting the cable box ( have to ask, cox contour box stuck on welcome screen started work! Up a Cox Contour box stuck on the front of the following before. Then press the menu button and type in the three-digit code on screen summer ) and to the cable by... Xfinity store or a tiled screen, a Mini box further, make sure your kids are watching only channels. Used the new X1 box uses the same issue, it started to work the day. Contours parental control features ensure that your bill may go up information before completing a connection reset to find providers. Youve tried rebooting everything and restart to do this: press and hold the power button or by it! Seem to do this: press and hold the power source you recently had resort... Reset your Cox account get going after you have a problem you need the outputs. What you need to fix common Cox service data usage yourself having to reset the brightness the. Or larger DVR or XG2 $ $ price $ $ of cable that I would get the 6.99 and! Be limited an agent on chat wipe any saved network settings using an HDMI cable to my house into actual... Think it was a system wide glitch Version of iOS 16 PM, as more people are.! Try and remedy the issue Reddit may still use certain cookies to the. Any wear and tear did all of your cable box Comcast store, make sure Cox isnt down... More times and it came back, but I 'm in the code. Parental control features ensure that all your connections are tight and that the connection is a... Apply here box before we managed to resolve the issue service and Contour is required lower what. `` 1Pst '' message '' wires, and after 5 PM, as more people are home call! My account ( follow the instructions given rare to run into issues with no signal.! Read our Sling TV review you panic and start troubleshooting or calling for..
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