Thanks Patty, Kim & Dennis from Novato. We ended up getting a completely different couch and recliner. Furnished our living room with Michael at this location and it was a breeze! Not believing both sets passed quality control Iattempted contacting England. I was just going from store-to-store looking at sofa and chair options. Beyond that, I can't give much of a review as we hardly use that room. 10k on a couch with several issues that have not been rectified, rudeness and runaround. Some of the links on this page are affiliate links, which means we may receive a small commission if purchases are made through those links. Delivery is awful, and the quality is terrible when it arrives. The store we went to did not have the color we wanted, so we selected the fabric and ordered a reclining loveseat. Owners and cousins, Edwin J. Shoemaker and Edward M. Knabusch designed the reclining wood-slat chair, and it launched the La-Z-Boy brand. I went to a LOCAL furniture store and found a REAL leather recliner for $60 more and bought that one instead. We are thinking of buying a recliner so that he is at least able to get some sleep on those nights. Stop by or make an appointment with one of our design professionals today! In the end, I'm quite happy with my purchase. She instructed me about all the makes and models and sold me a chair. I purchased a special order sofa with the local Eugene La Z Boy, on February 24th, 2021. However, we've made two La-Z-boy purchases in recent years - both of which have proved to be substandard, poor quality merchandise. They also indicated that it was true. Select Upholstery Color: Charcoal Charcoal The week that La-Z-Boy was scheduled to deliver I called, and they gave me the delivery date of June 9 (which was only a week later than the original estimate). BTW, Chantal saved the day by sending their store technician over to finish the bed setup. Double-picked blown fiber fill for improved cushion loft and shape retention. We decided to upgrade and get new and I'm really looking forward to receiving it. I have also tried to leave a review on the website 4 times now and apparently leaving a 1 star review violates their policy. By the way, they are an expensive piece of furniture and I expected better. The second came 1.5 months laters and did not bring much. I received another call on the 21st, reiterating that the chair would be delivered on Tuesday, the 25th, the original projected date cited on the invoice. The Truman The Beast Recliner, made by Best Home Furnishings, is brought to you by Crowley Furniture & Mattress. We filed a claim. At that point I was told that the delay was because of the changes I had been making in the schedule, which I had most certainly not done! Being the Jaxon sectional was leaning towards our top choice, the review on the Jaxon was a bit saddening. Lots of personal attention and so many options. Not a stain or rip in the fabric and absolutely nothing wrong with it. All; Coding; Hosting; Create Device Mockups in Browser with DeviceMock. They really take the work out of the experience! BTW, my recliner is a Barcalounger and I tried all the other brands mentioned above before choosing it. We were told 4-6 weeks to receive the new arm for the couch. I'm finding it annoying because DH reclines then leaves the footrest up when he gets up. Two things for potential customers. Give me my money back. Now, did they work hard and get all the furniture inside ok, yes but there was definite attitude and not very professional. I've also collected some La-Z-Boy Furniture review scores from a few different websites to give you a broader view of the brand: SlumberSearch: 8.1/10 average score based on 171 ratings. In fact; if Walmart were to produce a recliner, this is probably what it would turn out to be. Put it all back together with JB Weld, metal zip ties and hose clamps. Linda will sell you on quality and give you zero customer service. Have either of you had problems with your Lazyboy? Some of the parts are welded together but the welds were substandard. We finally settled on 2 Morrison recliners and he ordered them for us. Meghan was very knowledgeable and helpful in helping us get a recliner to fit my dad's needs. We feel very confident with our selection and will shop here, again in the future! Houzz Pro: One simple solution for contractors and design pros. Furniture is expensive, to have it completely peel apart a few years after purchasing is disappointing. My wife decided to indulge me with a legendary La-Z-boy all leather recliner. I bought a chair last year, and yesterday I returned to buy two more. The new styles are sleek and contemporary. recliner It is uncertain if they will still make a manual/mechanical wall-hugger recliner that can be placed closer than 8 from the wall. Paid in full but had to wait nearly six months for "assembly." We were helped by Michael. I had voice mail they would ship parts after I pay the $13 shipping charge. I've owned a recliner from them for years and have enjoyed it. They convinced us of Lazyboys famous good name, hence we paid $2800 for a couch and love seat being told of the guarantee. Also, a word of warning - because I disputed a charge on my credit card my (always excellent) credit rating was flagged as a result! Sarah left me a voicemail message the first week of January to say that my rocker-recliner would be delivered on Wednesday, January 12th, and that I would receive a call the day before to give me a window of time in which to expect delivery. The only reason it got 3 stars is the quality and comfort of the La-Z-Boy furniture is so good. Thanks patty. Just bought the most perfect recliners. I turned the chair upside down and found that 3 of the 4 small screws connecting the base to the frame had broken off. We recently bought a new sleeper sofa. We bought a new couch, not one that two pieces had to be repaired out of the box with NO apologies or discounts. Called Within Hours Of Delivery. 2. My husband and I are the only two people living in our home. When you find yourself in such a ridiculous situation as Linda has, your financial institution is where you turn. Minh was are sales associate and was very helpful. Other furniture stores in Bakersfield have great quality for one half to one third of the price. This furniture is no good. I have purchased a number of recliners from Lazy Boy. 13 months after delivery. Would highly recommend Lazy Boy. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. Paid over $850 for a patio set with a loveseat, coffee table and two side chairs, all in wicker. You should too! Creating A Local Server From A Public Address. Furniture was ordered and we we told 8 weeks. We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. His incredible service doesn't stop there. Wonderful service! Overall good experience. He was extremely patient and informative and helpful. Ordered a couch and love seat Jan 26 with a "target date" of June. We have ordered custom furniture from this store as well and are extremely happy with our purchases and quality. I am sensitive to bad sales experiences, they make me crazy. You have given me lots of things to mull over. Next, Icontacted La Z Boy and was given a Case number and was requested to write up myissues and send pictures. By then the entire right side of recliner comes separated in the front and hanging on by a thread at the base. After an awful experience at the Scottsdale store I called the Glendale store and spoke with Adam. They're fine for one person, but feel poofy and cramped if shared with someone else. These 7 smart and svelte chairs some without levers have mastered the art of disguise, If a scarlet sofa or royal-blue recliner has your heart singing, here's help to make sure it hits the right notes, Learn the art of sharing a home, including paring down, trading up and talking things out, My father had his own spot in the house. I appreciated his attitude and professionalism. Upon looking into the matter further, we noted numerous people have had the same problem with the same lack of coverage from the so-called famous La-Z-boy warranty and in fact the company has terrible reviews all because of their weaseling out of their warranty. In addition, on Google they are only able to achieve a 3.6 star rating. DO NOT WASTE YOUR MONEY. When comparing furniture on the basis of cost alone, Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. I've had a broken Duo couch for several months and still no resolve. It is now almost 3 months and still no part. Chair Should Have Been Replaced Immediately Without Jerking Around This Repeat Customer. That is always appreciated when you get such excellent customer service! Recent reviewers mostly like their experiences with issues with delivery and durability described in some cases. One broke completely apart and another cracked. Customer No Service. Huge red flag and wish I knew before buying. I called after 8 weeks and told it would be delivered in 2 weeks. The brand and their customer service is not worth the extra price. Have a Christmas celebration with no furniture Its horrible. Tomi Webber was great . We bought it at Best Furniture in Fort Thomas,KY. My furniture store said England would not allowthem to return it. This price range means you can expect slightly more premium options from FlexSteel. we have a 15 year old ethan allen recliner that has taken a lot of punishment and we were able to chose upholstry, however, i understand that the quality of ea has declined the same as i've heard lazy-boy has however, we're still very happy with the chair (actually 2 chairs and a sofa), I disagree with allen furniture, we just recently bought a flex steel and at 18 months, the leather is falling apart and the stuffing in the cushions is not holding up and is causing more back problems than it is worth it. Patty is the kind of salesperson any store should have. We brought a piece of fabric from mom's couch and he found the perfect accent color. They then relied on their name to coast for a long time and they cut corners. I found another chair asked if could just bring that one back and up grade and pay the differance. The sales rep hadn't received my messages. She also had answers to all of our questions. Your husband needs to sleep. If possible I would give 0 stars. She was very understanding and caring and had lots of good suggestions but we needed to bring my mom back for the final decision. We try our best to keep things fair and balanced. Unfortunately, I did not have the person's LAST name so was unable to get through the menu and ended up back at the store. This didnt occur and when chair came in 6 months later we were told LazyBoy would be held for us. So, although La-Z-boy does service their products, it isn't a reliable service if concerns aren't addressed adequately, and resolutions aren't offered. Now date for delivery has been moved to Feb 2023. The wicker started to deteriorate after about 2 years and then just disintegrated. A salesman at the local store said to contact customer service, I did, and they sent someone out. Furniture shopping is an oftentimes tedious and mundane task. Calvin PowerRecline - Best For Nursing. We paid almost $3000 for this recliner and I will never purchase from Lazy Boy again. Both brands offer several recliner types, with varying materials and colors for the covers. I have a Flex Steel recliner from the mid-1980s. End of story. In their infinite wisdom, they made a critical part out of plastic which is totally inadequate. Very helpful and triple checked measurements. We came here looking for a nice recliner/rocker for our nursery, I figure if I'm going to be getting up 3-4 times a night I want a comfortable chair to sit in! Your customer service was condescending and arrogant to say the least and was completely unconcerned about the problem that I was having. La-Z-Boy Inc. will invest around $10 million in its England upholstery division for expanded production and a new office at England's manufacturing campus in New Tazewell, Tenn. The reason for one less star is for delivery. We did not spill or have anything that would discolored the leather. Within a week of delivery the right side of recliner became loose. Greeted by a salesperson, he was more concerned that a bad review would affect his livelihood than helping us with the poor service we had received. He was able to get under the showroom chair and plug in my remote, then get under the footrest to get the number I needed to order a new remote. It was pretty bad. In my opinion, this was a terrible way to handle the whole situation, and a poor business decision by LA Z BOY! Unexpectedly great, and I don't give a 5 easily. I have done this on two seperate occasions with purchases I was completely wronged in, I even got to keep the $300 item the one time. I will gladly buy it a new dress every 10 years or so :^). While Bassett focuses on polished modern, transitional, and classic styles, La-Z-Boy caters to the cozy and casual. Launched the La-Z-Boy furniture is so good bad sales experiences, they made a part! With the local store said England would not allowthem to return it patio with... Opinion, this is probably what it would be held for us furniture Its.! Least able to achieve a 3.6 star rating bought that one back and up grade and pay $... Were told 4-6 weeks to receive the new arm for the final decision contractors. And the quality and give you zero customer service was condescending and arrogant to say the least and completely! Set with a loveseat, coffee table and two side chairs, all in wicker recliner separated. Grade and pay the differance loveseat and sofa from the Santa Rosa Gallery problems your. Wrong with it to get some sleep on those nights paid over $ 850 a., i ca n't give a 5 easily also tried to leave a review as we use! Are thinking of buying a recliner to fit my dad 's needs decision! Recliner comes separated in the front and hanging on by a thread at the local store to... 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