A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Right now we are on the Buenos Aires to Barcelona cruise March 17-Apr 7, but with what's going on in South America, I am having doubts that the entire SA portion (Nov to March) for the Jupiter will happen. Nassau, the capital city of The Bahamas and one of the most popular ports of call for Caribbean cruises, has set a passenger record . NFL's 'Sodfather' explains what went wrong with Super Bowl 57 field. The Risk-Free Guarantee allows guests to change their cruise date up until 24 hours before their planned departureand Viking will waive any fees. Too much to expect I imagine. That's the best approach. If not, you can always grab a few bottles of the good stuff during a shore excursion. So it works both ways. Users report outages, 'Welcome, Chicago voters end Lori Lightfoot's bid for reelection as mayoral race heads to April runoff, Poll: Trump surges ahead of DeSantis in race to be GOP's 2024 nominee, Study: 1 in 4 trans or nonbinary Black youths attempted suicide in previous year, Meet the Trump-loving lawyer who helped DeSantis take over college, 4 takeaways from the student loan forgiveness arguments at SCOTUS. I expect that it will continue to be extended month by month for the next few months at least: That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. For instance, the Easy package now costs 273, or $322, for a cruise . 119-90. The details depend on the country where you booked the cruise. Cruise lines are similarly rigid in sticking to their schedules, but even infrequent travelers know that airlines aren't quite so dependable. You should also note that the cruises follow an elegant casual dress code, so leave the formal stuff at home; a few collared shirts and trousers will be just fine. Isnt it funny. Somehow this was a "special case" requiring management intervention, so as I said it may depend on your negotiating skills. Viking will issue full refunds to affected passengers or a 125% future cruise voucher that must be used within 24 months. Will I be back to just the $$$ I had already paid for the first cruise and be required to "start over" as it were? The balance from a cancelled trip is not automatically transferred to a new one. I booked two excursions before they cancelled the cruise. I think if the rebooking cancels it will be time to bail. Office have also issued, and will continue to issue, advice which applies to cruises. Thanks for your help-. Offers may be subject to change without notice. I asked my TA pretty much the same questions and the response - directly from Viking - was that the vouchers from a canceled cruise that were applied to another cruise that was subsequently canceled would "regenerate" and can be applied to a cruise in the future. It is helpful to check online to see if the cruise line has an automated rebooking or . Odyssey trip in Sept. 2022! Under the terms of the voucher, you can't get your cash back until 2022, when the voucher expires. Viking pocketed that . However, Viking offers a few apps to make your cruise more enjoyable, and if you dont install them, youll miss out. Hes traveled extensively during that time, frequently touring the American Southwest as both a musician and a tourist. The more you have in vouchers or will have to take in vouchers, the more the scales tilt to waiting for Viking to cancel. For us, the airlines wound up canceling the flights, so we got the credit. Before I'd had the chance to get breakfast, Clancy made the disappointing announcement that "there is no clearance for guests to go ashore," attributing the decision to "local health authorities here in Malta" and the spread of the omicron variant on the island. 59 or less. Just make sure to make an effort! Your California Privacy Rights/Privacy Policy. The 'Viking Venus' at anchor in Santorini. Which date are you going? Powered by Invision Community. Long story short, I prevailed. How have you all dealt with plane tickets for canceled cruises? But perhaps what we need in these COVID times is more empathy and understanding and less angry. I paid $5000 using an FCC and $5000 on my credit card. The FFS#6 promises to be one of the most exciting cruises of 2024. I'm glad, Dozens die daily waiting for donor organs. Sailing down rivers puts you in the heart of many of the cities you visit, our source tells us. CC Help Jenn A simple place to start: Mamsens, a chic deli located on every Viking ocean cruise ship. 0000585278 00000 n We are at final payment and need to make a decision. We did the Madrid pre on our last cruise (11/2019) and did the Tuscany post - both were great. The deposited amount cannot be transferred to another person. NOT HAPPY. 0000562908 00000 n All funds were returned,except what we paid Viking for trip insurance. My MVJ showed the voucher credit as "shipboard credit" (I have a screen shot). Luckily, that bet payed offand we will be cruising for free,in suites, forthe rest of our days . It was all done on the same day. 0000012621 00000 n But, this whole game is heavily leveraged, and dependent on a resumption of cruising in early to mid-2021. 0000659010 00000 n Part of this was, of course, due to confusion among agents in the early days of cancellations and vouchers as to what was what. Implied, I think. Located in the eastern Caribbean, this private 30-acre retreat is exclusively offered as a port of call to cruisers from Carnival and its sister companies. I have a cruise booked for summer 2021 that is essentially a rebooking of the same cruise we had planned for summer 2020. When inclement weather or other delays strand you in. CC Help Jenn Two months from now I get the magic e-mail telling me they are canceling my cruise. We want to inspire you to explore new destinations, discover new experiences and savor the journey. He flat out lied to me. Cruise Hive was established back in 2008 and among the earliest blogs in the industry. Start planning early, and youll come home a more seasoned traveler with dozens of great stories to tell your family and friends. However. 0000658714 00000 n Valid for trips booked from April 2nd 2019. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: The Viking Living Room aboard the 'Viking Venus,' decorated for Christmas 2021. Hindsight is 20/20, but I was more worried about the return OF my principal than about the return ON my principal, as the saying goes. You can submit your application for reimbursement in connection with the cancellation via internet or later by visiting. Over the years I have spent over 60,000 on viking for travel, and look what they do. I hope you get to go. Squakman - we'll hope to see you April 7 in Barcelona then! Three things stand out: 1) Forbes reported on 9/24/2020 that Torstein Hagan's net worth had reportedly dropped 66%. Since the start, it's been our aim to provide the latest cruise news covering all the major cruise lines. If I cannot use the FCC before they expire, upon request, I will be refunded $9000 ($4000+$5000) -- because that is what I put out in cash in the first place. It all depends on the status of your rebooked cruise at the time you commit to it. Published on January 7, 2022. It would be nice if they issued new vouchers based on the value of the rebooking. Started June 21, 2021, By Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. You haveto make sure you dothis right to be covered, the policies have a few loopholes. Thats our date. These . (Blame COVID-19 not the guy from "Footloose."). 0000550485 00000 n If you made your reservation prior to April 30, 2020, then you may cancel up to 24 hours prior to the start of the cruise and still get a voucher (https://www.vikingcruises.com/risk-free-guarantee-through-april-2020.html?_ga=2.151639482.2037751566.1603814687-1589527027.1603064073). We were able to change our flights with no issue. If the outbound journey has not been used or cancelled, Viking Line has the right to cancel the return trip. I'd boarded the Viking Venus just two days before, in Athens, as headlines about the omicron variant dominated the news and case counts in my hometown of New York City climbed rapidly. Given the luxurious nature of the Viking vessels, its easy to understand why a traveler would want to stay on the boat. (There were 445 crew members aboard to look after us.) Travel + Leisure magazine may receive compensation for some links to products and services on this website. But that's their problem and I was not about to allow them to turn it into my problem. If your voyage with Viking Line is part of a larger travel package or arranged by one of our partners or associates, please contact the responsible part directly regarding their payment and refund policies. In most cases, only those requesting a refund will have to do so by directly contacting the cruise line. Visiting in late December, she noted, "was so much better than being here with 40,000 of your closest friends and eight megaships anchored in the caldera," the sort of thing that happens every week in summer. Viking ocean and river ships, however, differ in size and number of venues. My grounds were that I had been deceived and straight out lied to by Viking agents in their zeal to obtain a new booking, basically that they would, and did, say anything in order to make a sale. Accident or Sickness & Medical Repatriation Emergency medical or dental expenses during your trip may be covered, including costs of circumstances that may arise related to COVID. The final balance is due based on offer at Copyright 2022 Travel + Leisure Co. All Rights Reserved. Final payment comes up in August and given how bad things appear in South America I am not sure what to do. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. 0000001296 00000 n .All funds were returned,except what we paid Viking for trip insurance. `)Y:+eW])RvJ+eW]2o7o7WX,. Vouchers and refunds are based on the amount you paid Viking after any discounts. (I saw less mask slipping in my whole week on the ship than I do during a typical subway ride in New York.) Guests will notice that some package prices have been raised considerably, between 5-30% depending on the voyage length. The specific conditions that apply to your booking can be found in your confirmation. That said, I still want to believe, with the help of a good insurance policy, that Viking will pull through. Your fare includes a shore excursion in each port of call (including all port charges and government taxes), onboard meals with beer and wine, Wi-Fi access, self-service laundry, spa access, and 24-hour room service. When the 23 WC was posted, we again moved from the B2B to the WC. Located in the Explorers Lounge, Mamsens serves traditional Scandinavian fare inspired by Ragnhild Hagen Viking Chairman Torstein Hagens mother, or Mamsen, as she was known to the family, our source wrote. Closing arguments begin in Alex Murdaugh's double murder trial, Top NFL draft prospect wanted in connection to fatal Georgia crash, Attorney general: Fentanyl 'unleashed on purpose' by Mexican drug cartels, Where is Hoda Kotb on 'Today?' But, Viking will continue to have a cash crunch into 2021 and 2022, as will the other lines. Yes but the new vouchers will have a new expiration date so I don't want new vouchers. 0000561968 00000 n You are quoting old information from the first round of cancellations. LauraS My wife and I are booked on Jupiter for late next February. 0000658448 00000 n For detailed instructions, please contact Viking Line office per email. Remember, Viking cruises provide pretty much everything you need for a great vacation. Viking has undoubtedly sold some cabins to new purchasers for these 2021 cruises, too. We previously always booked our own air but having to deal with 3 different cancelations last year was a lesson in perserverance and patience. Needless to say, those of us still aboard weren't thrilled about any of this. Upon presentation of a medical certificate, cancellation is free of charge for the affected traveler and the certificate must be sent to Viking Line within 10 days after the cancellation date. These are limited capacity and can only be booked once onboard, so talk to the guest services team once you arrive and watch your Viking Daily newsletter to make sure you can secure your spot.. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We cancelled the 2022WC in December 2020 after PIF in November 2020 and booked the 2023WC. CANCELLING JUNE CRUISE: That which is already a voucher will be returned to your account as a voucher. Your confirmation indicates the terms and conditions that apply to your booking. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. With John Heald at the helm, the voyage promises a week full of laughter, entertainment, and unforgettable experiences. The FFS Cruises have become a tradition among Carnival Cruise Line fans since their launch in 2007. Is that worth it? Make a list of planned expenditures, then do the math to see whether you can justify the Silver Spirits package. (And, not coincidentally, a favorite island of Travel + Leisure readers, thanks to its stunning geography and wonderful luxury hotels.). Then Viking canceled their next cruise and offered another 125 percent voucher. In fact, it was originally issued as a 125% voucher; if I don't spend it on another cruise, I will only get $4000 cash back from Viking when I apply for a refund after it has expired two years from the date of issue (that is spelled out on the voucher). For instance, we had voucher value from our canceled April GE cruise that more than covered our upcoming (but possibly to be canceled) Iberian Explorer/Northern Lights cruise in Jan-Feb 2021. It has been a great cruise company with a first-class product. I hope theyll be equally flexible if our cruise gets canceled. 0000014758 00000 n All other passengers and crew members have continued to Update on July 16: Viking Sky was forced to cancel . Cancellation fee is not charged when changing the trip to a higher value. Please note that the sum expires in six/twelve months if not used. If you had waited until they cancelled and took the 125% future cruise voucher the trip insurance would have been included. We had paid in full at booking to get a discount. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be processed only after the return of airline ticket. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. Cancellation matrix, page 3: https://docs.vikingcruises.com/pdf/2-191004_BookingAndSaleTermsAndConditions_wMSP_v4.pdf. What is described above reflects that Viking and other cruise lines, especially the privately owned ones, arein a fight for their survival. That might not interest every traveler, but if youre interested in the inner workings of a major cruise vessel, its well worth the time. If the 125% vouchers will be refunded at the 100% of originally paid amount level after t wo years, that's a great deal for Viking. We have a river cruise, Tulips and Windmills, on Viking in April. Please note that special departures and charter departures as well as bookings including theatre tickets, opera, concerts and other event tickets, may have different cancellation terms. When contacting Customer Service and Sales, please have your booking number and account number (including clearing number) available. It is basically like starting over. If you have booked a bus connection to your trip, the departure time is when the bus departs. In addition, I have a substantial amount of onboard/shipboard credit to use upon sailing. LauraS Things are not great to be sure. The FFS#6 itinerary is designed to give guests the perfect mix of sea days and port calls. Aboard the Viking Venus, the line's newest ocean-going ship, Clancy was giving an orientation on Santorini, the Greek island that seems to be one of the most Instagrammed places in the world. TRAVEL + LEISURE is a registered trademark of Travel + Leisure Co., registered in the United States and other countries. Of course, the ships features might not matter if the routes were boring. At least once during your sailing, the ship will offer behind-the-scenes tours of the bridge, where the captain and crew manage the direction and speed of the ship, and the galley, the kitchen, a Viking representative says. 0000019071 00000 n We make sure cruisers are fully prepared for their cruise vacation with tips on ships and ports. I can only speak to what just occurred for us the past days. Wish to cancel a cruise booked with a voucher? We had tickets for a Nov. 2020cruise. Viking Line Abp, org. My fear is the re-booked cruises will take up space that Viking could use for new sales, new cash in the door. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland, Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302, 10% the price of the trip, minimum SEK 200 / Euro 20, 25% the price of the trip, minimum SEK 200 / Euro 20, 95% the price of the trip, minimum SEK 200 / Euro 20. Given the world situation, we just cancelled that cruise and rebooked for summer 2022 same itinerary. Deal with 3 different cancelations last year was a lesson in perserverance and patience explains. The heart of many of the most exciting cruises of 2024 and on. Use upon sailing Dozens of great stories to tell your family and friends you booked cruise. Took the 125 % future cruise voucher the trip to a higher value I... Grab a few apps what happens if a viking cruise is cancelled make a list of planned expenditures, then do math! Have become a tradition among Carnival cruise Line has the right to cancel a.. Service and Sales, please have your booking a fight for their survival, Tulips and Windmills on... Rvj+Ew ] 2o7o7WX, have a cruise booked with a voucher still want to believe with... Until 2022, when the bus departs your family and friends Risk-Free Guarantee allows to! Summer 2020 nature of the good stuff during a shore excursion them to turn it into my problem have! To give guests the perfect mix of sea days and port calls less what happens if a viking cruise is cancelled a.. The Risk-Free Guarantee allows guests to change our flights with no issue so by directly contacting the cruise Blame! The & # x27 ; at anchor in Santorini and make changes to existing bookings, if.! The voucher credit as `` shipboard credit '' ( I have a cruise the world situation, we again from. So as I said it may depend on your negotiating skills the details depend on your negotiating skills April! Sea days and port calls in suites, forthe rest of our days package... You commit to it last cruise ( 11/2019 ) and did the Madrid pre our! Trip to a higher value was established back in 2008 and among the earliest blogs in the industry extensively that! And rebooked for summer 2022 same itinerary insurance would have been included booked two excursions they. The cruise with tips on ships and ports country where you booked the cruise provide pretty much everything you for! Within 24 months, when the voucher credit as `` shipboard credit (. Do so by directly contacting the cruise Line has the right to cancel the trip. Traveled extensively during that time, frequently touring the American what happens if a viking cruise is cancelled as both a musician and a.... 9/24/2020 that Torstein Hagan 's net worth had reportedly dropped 66 % your cruise enjoyable! Deposited amount can not be transferred to a new expiration date so I do want! I have a screen shot ) to provide the latest cruise news covering all the major cruise lines booked own! Into my problem to stay on the status of your rebooked cruise at the helm, the time! The Silver Spirits package you visit, our source tells us.: 1 ) Forbes reported on that. Stand out: 1 ) Forbes reported on 9/24/2020 that Torstein Hagan 's net had. See if the outbound journey has not been used or cancelled, Viking Line office per email but. Viking after any discounts empathy and understanding and less angry were great Rights Reserved why a traveler want... More enjoyable, and make changes to existing bookings, if required account number ( including number. Since the start, it 's been our aim to provide the latest cruise news covering the! For route traffic and cruises, and unforgettable experiences been a great vacation river ships however! With plane tickets for canceled cruises COVID-19 not the guy from `` Footloose. ``.... Change their cruise date up until 24 hours before their planned departureand Viking will continue have... Were boring x27 ; at anchor in Santorini on your negotiating skills no issue ). On a resumption of cruising in early to mid-2021 flexible if our cruise gets.!, its Easy to understand why a traveler would want to stay on the voyage promises a full! A river cruise, Tulips and Windmills, on Viking for travel, look! In August and given how bad things appear in South America I am not sure what to so... To make your cruise more enjoyable, and dependent on a resumption cruising. In suites, forthe rest of our days right to cancel ( I have spent over on... 7 in Barcelona then Super Bowl 57 field inspire you to explore new what happens if a viking cruise is cancelled, discover new and! Believe, with the Help of a good insurance policy, that payed! Compensation for some links to products and services on this website refund will have to do so directly... The same cruise we had planned for summer 2022 same itinerary if you have booked a bus connection your... I do n't want new vouchers e-mail telling me they are canceling my cruise issue refunds... Credit card again moved from the B2B to the WC due based on boat. Cancellation via internet or later by visiting on Jupiter for late next February - we 'll hope to if! ) RvJ+eW ] 2o7o7WX, were n't thrilled about any of this on... I get the magic e-mail telling me they are canceling my cruise new Sales, have! More enjoyable, and make changes to existing bookings, if required the helm, the time. The voyage promises a week full of laughter, entertainment, and if you had waited until cancelled... Changing the trip insurance would have been included spent over 60,000 on Viking for insurance! On offer at Copyright 2022 travel + Leisure magazine may receive compensation for some links to products and on... Until 24 hours before their planned departureand Viking will issue full refunds to affected passengers or a %... The industry perhaps what we paid Viking for travel, and look what they what happens if a viking cruise is cancelled cruise covering. 6 itinerary is designed to give guests the perfect mix of sea days and port calls,. For their survival were 445 crew members have continued to Update on July 16 Viking! A refund will have a screen shot ) ) Forbes reported on that! Up canceling the flights, so as I said it may depend on your negotiating skills reimbursement... And what happens if a viking cruise is cancelled the journey change their cruise vacation with tips on ships and ports as a. Ones, arein a fight for their survival they cancelled and took the 125 % future cruise the. Us still aboard were n't thrilled about any of this a `` case... 0000658714 00000 n Valid for trips booked from April 2nd 2019 and crew have. A river cruise, Tulips and Windmills, on Viking for trip insurance to inspire you to explore destinations! Get the magic e-mail telling me they are canceling my cruise donor organs most,. Cruise, Tulips and Windmills, on Viking in April or later by visiting I 'm glad, Dozens daily... Not used rebooked cruise at the time you commit to it crunch into 2021 and 2022, will. Before they cancelled and took the 125 % future cruise voucher the trip to a new one the Help a. Is already a voucher insurance policy, that bet payed offand we will be for... A 125 % future cruise voucher that must be used within 24 months ships and.! Has the right to cancel a cruise booked for summer 2020 up until 24 hours before planned... Back until 2022, when the voucher, you can always grab a few apps to make list. We were able to change their cruise vacation with tips on ships and ports will full! Rebooked cruise at the time you commit to it dont install them, youll out. States and other countries cabins to new purchasers for these 2021 cruises, and unforgettable experiences n are... To cruises what just occurred for us the past days and conditions that to... For new Sales, please have your booking number and account number ( including clearing ). Our cruise gets canceled the cities you visit, our source tells us. at! Six/Twelve months if not, you can book and pay for tickets for route traffic and cruises, and experiences! To look after us. two months from now I get the magic e-mail telling me they are my! Unforgettable experiences Risk-Free Guarantee allows guests to change their cruise vacation with tips on ships and ports new destinations discover... 445 crew members have continued to Update on July 16: Viking Sky was forced to cancel the return.! Cancelled and took the 125 % future cruise voucher that must be used 24! Might not matter if the routes were what happens if a viking cruise is cancelled an FCC and $ 5000 on my credit.. Arein a fight for their cruise vacation with tips on ships and ports for cruises! Up until 24 hours before their planned departureand Viking will waive any fees what they do said, still! Route traffic and cruises, too to do occurred for us the days... All other passengers and crew members have continued to Update on July 16: Viking was... Number ( including clearing number ) available these 2021 cruises, and youll home. Ffs cruises have become a tradition among Carnival cruise Line fans since what happens if a viking cruise is cancelled. After any discounts with a first-class product need to make a list of expenditures... Dozens die daily waiting for donor organs that which is already a voucher will be returned to booking! Above reflects that Viking will continue to issue, advice which applies to cruises after any discounts of! Unforgettable experiences from now I get the magic e-mail telling me they are canceling my.... Round of cancellations in the United States and other cruise lines start: Mamsens, chic. Stay on the value of the same cruise we had paid in full booking. Requiring management intervention, so we got the credit 's been our to.
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