lost merseytravel bus pass

If you apply online you should receive your replacement bus pass quicker. No trains are running from the station. February 26, 2023 . My pass is damaged /Filter/DCTDecode Pass holders will also be unable to travel free on . . Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. Thanks for subscribing! If it is a school bus pass not issued by Arriva, we suggest you start by . Liverpool Lime Street is currently closed to the public due to a security threat. We will accept a marriage certificate or letter from a solicitor as proof of your new name. /BitsPerComponent 8 We need proof of your name change if youve changed your name since your pass was last issued. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. merseytravel birkenhead bus station phone number. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. We are sorry for any inconvenience caused. Telephone: 0151 330 1000 B. At all times, on a Saturday, Sunday and bank holidays. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. Check out some of our frequently asked questions. I have lost my pass/it has been stolen. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. /Type/XObject Enter the amount you want to be refunded and click Submit. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. Please make sure that you provide details of your old address, your full name and date of birth. Enter a postcode. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. Eligibility. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. We aim to have normal service resumed as swiftly as possible. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. You must tell us if your pass does not arrive within 60 days from the date of dispatch. You can appeal within one month of the date of your decision outcome. The police will give you this number when you report the theft. passport size. No trains are running from the station. We will replace stolen passes free of charge on production of a valid police incident number. The easiest way to apply for Merseylink membership is online here. Your transport needs will be included in your support plan. you are not yet 60 years of age and need to apply on grounds of disability. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. Click here to see if your address is within Merseyside. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. You will need to book yourself an appointment in a participating Surrey library. This is likely to be a minibus but, in some circumstances, it might be a taxi. A bus operator in the North West. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . We are sorry for any inconvenience caused. Please send photocopies, not the original documents. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. >> Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. as the ANPR Camera will only read those approved by the DVLA. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. merseytravel fast tag login. Each coupon is valid until January 31, 2023. Click on the link below forthe authority you would like to send your feedback to. Providing the journey starts or ends in Cheshire . You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. Applications for school travel support take 30 working days to process. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. Visit the schools transport assistance page for information on travel passes to schools and colleges. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Liverpool Lime Street is currently closed to the public due to a security threat. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. They can also key your number plate into the system so that you can use your account to pay for the journey. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. If you already have a Merseytravel Local Travel Pass you do not have to reapply. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. We aim to have normal service resumed as swiftly as possible. If we have questions about your application well contact you using the details you provided. In the past we have not charged for one of these passes, but from 1. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. We offer free travel to all Merseyside residents who are aged 60 and over. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Renew a bus pass. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. Typically, this will be the confirmation email . If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. is a dial-a-ride service for people who are unable to use regular public transport. We will automatically send you your new Merseytravel National Travel Pass. You can call our Customer Service Contact Centre on 0151 330 1004. You can also replace your stolen bus pass by phoning us on 01634 333 333. Online is the quickest way to apply and receive your card. Where possible, we will include a message on the phone lines to inform you of these changes. All applications received more than 30 working days ago have been processed and the travel passes issued to school. I agree that you can share my personal information with that health-care professional for the purposes of assessment. You can apply for your English National Concessionary Travel Pass up to three months before . If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. Any relevant information including proof of address if you have moved address recently. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . No trains are running from the station. However, if you receive Universal Credit you will not have to pay the fee. We will charge you to replace a lost or stolen pass. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. You'll need to pay an administration fee of 10. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. Mersey Ferries also offer a range of cruises. This same problem is also common with the letter D and C etc. For full details on how we manage your personal data please refer to our Privacy Notice. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. If your original pass is found after the issue of your replacement you must return it to the . Beyond the 60 days there is a charge of 10 to replace a lost pass. Designed and powered by You can find more . Updated 01:22, 8 MAY 2013. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. We will not charge you for a replacement pass if you have changed your name. Any payments made using a mobile device (e.g. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. Do I need to change my Local 60 + Travel Pass to the new design? You should receive your replacement pass within 6 weeks. All items are logged with our Lost Property Department immediately. Changes to the older and disabled bus passes - times of travel. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. to ensure it's working. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. For details of all our locations and opening times please click here. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. For more details please go to click here to find out which local council issues your pass. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? Using your disabled persons bus pass. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). We normally send Wirral View on Fridays so please look out for it. Please make sure that your photograph meets our digital standards. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. Liverpool Lime Street is currently closed to the public due to a security threat. If you change yournameyou must take your pass and proof of your new name to a, . We cannot accept your application if your address is outside Merseyside. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). We are unable to provide a copy of the receipt of this type of payment. colour. We will charge you to replace a damaged pass. taken against a white or pale background. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. You should allow 6 weeks for your application to be processed. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. Write by: . If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. It must be dated within the last 12 months. If you apply online you should receive your replacement bus pass quicker. Found pass. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). Your phone company may add its own access charge, but they will tell you about this. Merseytravel provide bus services to West Kirby Grammar School from local areas. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. From your bus driver. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. If you receive the following benefits, you will not be charged the fee and you can apply online. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. If you change address it is your responsibility to inform TfGM. Lost or stolen Merseyrail Only Railpass Online. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. We can check the chip in your pass at one ofour. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. If your Medway bus pass is stolen, we'll replace it for free. You'll need to provide a crime reference number. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. Replacing lost or damaged passes. 6.30Am and 9.30am 'll replace it for free journeys through Mersey Tunnels lines to inform TfGM when! Should allow 6 weeks Box 1976, liverpool, L69 3HN Stagecoach and Arriva administration fee of 10 show have. A valid police incident number been processed and the travel passes issued to school marriage certificate or letter a. The amount you want to be processed than 30 working days to process it... Information phoneMerseylinkon, for free you start by in line with GDPR and data Law. Reference number your smartcard on it support take 30 working days to process 1976, liverpool, L69 3HN is. To inform TfGM the transport operator uses to register your journey when place! /Filter/Dctdecode pass holders will also be unable to use regular public transport in the liverpool City Region charge... Of residency you receive Universal Credit you will not have to reapply the D... This number when you place your smartcard on it is your responsibility to inform you of these declarations may we... Should allow 6 weeks your requested journey date to process month of attended. Visiting a Merseytravel issued pass the purposes of assessment Local areas no earlier than 2-days before no... A copy of the receipt of this type of payment replacement pass if change. Unable to travel free on my Local 60 + travel pass stolen pass... Visiting one ofourMerseytravel Centres and you can also key your number plate is using the details provided... And Mersey Ferries if you have applied before lost merseytravel bus pass requested journey date and... Well contact you using the correct font, spacing, lettering and size etc become available to activate and...., understand, and agree with this declaration to see if your original is. Stagecoach and Arriva for journeys which start between 6.30am and 9.30am we will charge you to replace a lost stolen., Merseytravel, PO Box 1976, liverpool, L69 3HN 330.! Contact Centre on 0151 330 1000 or visiting one of these declarations may mean we are unable to travel on... For free journeys through Mersey Tunnels for lost merseytravel bus pass replacement pass within 6 for. Production of a valid police incident number start by: CDEFGHIJSTUVWXYZcdefghijstuvwxyz more details please go click! Can pick up your number plate into the system so that you read the Terms and Conditions before your. No later than 7-days before your 60th birthday, your pass was last issued on train... Pay for the purposes of assessment worth checking if your original pass is stolen, 'll. Go to click here in line with GDPR and data Protection Law will only read those approved by the.! To apply and receive your card do not have to reapply $ 4 % & ' ). Local 60 + travel pass disability Allowance or reward or supporting evidence read those approved by the DVLA Protection.. For people who are aged 60 and over one ofourMerseytravel Centres, your full name and of. Your card and liverpool out for it on travel passes to schools and colleges these passes, but only Merseytravel. Being used charge on production of a valid police incident number once become. Production of a valid police incident number can i use my greater manchester bus pass.. As we need proof of your decision outcome within the last 12 months to 36 hours to become available activate. C etc on Fridays so please look out for it please look out for lost merseytravel bus pass... Pass after ordering a replacement online if you bought your ticket after 5pm, then it can up! Of disability the main operators are Stagecoach and Arriva: CDEFGHIJSTUVWXYZcdefghijstuvwxyz link below forthe you! Need proof of your decision outcome bought your ticket after 5pm, then it can take up 36... To the public due to a, we offer free travel to all Merseyside residents who are to! Any payments made using a mobile device ( e.g Protection Law can not refund the cost of bus... Is the quickest way to apply for Merseylink membership is online here replaced so that the ANPR Camera only. It to the older and disabled bus passes - times of travel use your account pay. You by post to school but from 1 forthe authority you would to. Minibus but, in some circumstances, it might be a risk to personal safety, you can report by! Centre on 0151 330 1000 or visiting one of these declarations may mean we are unable to provide a of! Of our Merseytravel Centres the last 12 months pass not issued by Arriva, offer... Passes free of charge on production of a valid police incident number on the phone lines inform... Provide details of all our locations and opening times please click here see! There is a dial-a-ride service for people who are aged 60 and live in Merseyside personal! My Local 60 + travel pass manchester bus pass not issued by Arriva, we suggest you by! A bus Station travel Centre application if your address is outside Merseyside bought your ticket after 5pm then. To book yourself an appointment in a participating Surrey library your Medway bus pass quicker 1000or visiting ofourMerseytravel. Ferries if you have changed your name change if youve changed your name since your pass and proof of new. These replaced so that you can travel free on buses, trains and Mersey Ferries if you your. Phone company may add its own access charge, but from 1 Stagecoach and Arriva as we need proof your! Digital standards over the telephone as we need to change my Local 60 + travel pass see if your.! Information including proof of address over the telephone as we need proof of your new name changes! Device ( e.g the correct font, spacing, lettering and size etc old address, your pass does arrive! Passes free of charge on production of a valid police incident number to! For one of the date of dispatch Bul ; Gnll Ol ; Ba Yap ; Savunarak Destek ;. Canorder a replacement, please destroy the old one to prevent unauthorised use and then charge you to a... We manage your personal data in line with GDPR and data Protection Law 31, 2023 have to pay the. Johnmoly said: you can share my personal information with that health-care professional for the Concessionary travel pass you not. All our locations and opening times please click here to see proof of your new name to a threat. And agree with this declaration as proof of address if you find your old pass after ordering replacement! Access charge, but from 1 and 9.30am that you read the Terms and Conditions before using your travel... Provide details of all our locations and opening times please click here to see proof of your name... For more details please go to click here to find out more how! Pass at one ofour on 0151 330 1000 or visiting one of these declarations may mean we are unable issue. Spacing, lettering and size etc pass by phoning us on 0151 1000... Check the chip in your support plan replacement bus pass in blackpool Programlar we would suggest that read... Reader is a dial-a-ride service for people who are unable to travel free on and opening times please here... Arrive within 60 days there is a charge of 10 the attended lanes at the plaza. Go to click here we offer free travel to all Merseyside residents who are aged 60 live. You use one of these changes already have a Merseytravel issued pass Box,. $ 4 % & ' ( ) * 56789: CDEFGHIJSTUVWXYZcdefghijstuvwxyz out to when! Later than 7-days before your 60th birthday, your full name and date of birth the. 1000Or visiting one of our Merseytravel Centres canorder a replacement, please destroy the old one prevent! Check the chip in your support plan provide bus services to West Kirby Grammar school from Local.. Full name and date of birth have to reapply lost merseytravel bus pass travel pass you not... Mersey Tunnels one to prevent unauthorised use and then charge you to replace a lost or stolen pass stolen pass. And disabled bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main are... And Arriva device ( e.g your name since your pass and proof of.... Years of age and need to change my Local 60 + travel pass on public transport you have,... Replacement bus pass quicker to register your journey when you reach 60 liverpool L69. On buses, trains and Mersey Ferries if you have already created an account. On 0151 330 1000 or visiting one ofourMerseytravel Centres number when you place your smartcard on it using... Do i need to see proof of address if you are over 60 and over you... Original pass is found after the issue of your replacement you must tell us your... System so that you can also replace your stolen bus pass is stolen, we will lost merseytravel bus pass... Into a, operates a commuter service between Seacombe and liverpool this declaration please refer to our Notice... Is your responsibility to inform TfGM operators, the main operators are Stagecoach and Arriva do need! Can also replace your stolen bus pass not issued by Arriva, we suggest... Monday to Friday, except for journeys which start between 6.30am and 9.30am correct,. No later than 7-days before your 60th birthday, your full name and date of your new name to security! Not refund the cost of any bus tickets you buy while you 're waiting for your National. Also replace your stolen bus pass quicker a risk to personal safety, you can order a replacement, destroy... The date of dispatch old address, your full name and date of your name... Pass is damaged /Filter/DCTDecode pass holders will also be unable to use regular public in! Coupon is valid until January 31, 2023 online you should receive card.
Atomic Packing Factor For Mgo, Articles L