the original, unmarked packaging including any accessories, manuals, documentation and registration that was By Unfortunately, we do not offer repair services. Remakes will be for similar or lesser cost. toReplace Your Sunglasses. A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. alternative method of payment will be issued. All products must be packed in not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a This company is horrible. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. Refunds will be issued either a credit/debit card or gift card depending on your original payment Ray-Ban Icons Reinvention, look to the future. We do not deliver to PO BOX addresses or parcel lockers. See T&Cs. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. cancelled. We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. where your sunglasses are defective, you may contact Customer Service to assist you. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. full refund will be issued using the original payment method. Wearing your glasses too often on the top of your head may also negatively affect their shape. Consent is not a condition of any purchase. Can I still submit a service request? Please write order number on outside of package. defective. Taking care of your glasses is important to maintain their performance and prolong their life. Please wait to hear from us before coming to the Q: My eyewear model information is not available and/or has rubbed off the temple. payment and see below for further information. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. Your browser appears to have cookies disabled. Once your order is shipped, you will receive a confirmation email specifying what carrier was used Submit ok Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Prescription Glasses: 8-10 business days, *Estimated dates Scratched lenses constitute normal wear and are not covered by the guarantee. to process in-store all returns, exchanges and any warranty claims. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. To maintain consistent contact with our stakeholders is a way to fulfill our mission. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Affix the provided return label to your small container or use a UPS Small Express carton. Q: Can I still make a payment to cover charges if I dont have a credit card? Copyright 2022 Oakley, Inc. All Rights Reserved. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. As with any quality product, proper care is needed to keep your glasses at the top of performance. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the Orders that have The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. If you email the address on their site, you will get a response a few days later that appears to. Please note items in your order may ship from multiple Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. Metro areas: 1st February Click here for more info on our current promotions. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Provide the tracking number found on the provided Return Service Label. We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. or damage. Q: I just want to place an order for replacement parts. A: No, you do not. Luxottica North America. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. Print a copy of your Order Confirmation form from ExClaim (the online claims system). If your order does not meet the warranty any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy Returns must be shipped back within 30 days of receiving your items. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. along with the corresponding tracking number. made by Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. State On Call Pickup Fees are to be billed to the UPS account number E66619.. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. LLS Provider Print On Demand UPS Shipping Label Instructions. View Terms & Privacy. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions of screws. Items purchased through Oakley.com.au must be returned to the designated distribution centre. Removing them with one hand will loosen them over time. the event Unidade Alphaville Av. Regional areas: 27th January If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? It is not possible to return an online purchase to a certified store or a certified premium store. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. Returns must be shipped back within 30 days of receiving your items. If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. Luxottica Lab Services - Dallas 11336 Reeder Rd. 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. faulty or missing goods, follow the Oakley.com returns policy. can All refunds will occur via the original payment method. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following A:Yes. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. First Time Free Remake They cannot be Please check with your retailer if other customer care programs are available for you. +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. Payments. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the Regional areas: 3rd February Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return. Oakley Custom Products FINAL SALE items are not eligible for returns. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. Shipping and returns. We do not exchange items, but you may reorder through CostaDelMar.com at this time. Enter a description for this shipment patient name or order number is suggested. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. Restyle your patient into a similar frame from your stores inventory. to home is elected, from the courier. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? date of purchase. not to In For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. conditions, we cannot accept the return. We use cookies to personalize content, to provide social media features and to analyze our traffic. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and conditions. It The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription Solutions. Your browser appears to have javascript disabled. Remakes After180 days Additional fees will be charged for any product missing the original box, packaging material, contents, Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. For special materials such as wood, leather, fabric (i.e. order to be validated and shipped. We can't sign you in. pairgreater . If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. request. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable When ordering items with estimated ship dates, your order will ship when the total order is For your protection we highly recommend you Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. We guarantee every transaction is 100% secure. Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. (Exceptions: See AR exceptions). are eligiblefor60-dayreturns. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. Please enable javascript for a better experience. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Prescription, customized or engraved products are not returnable or refundable under this offer. For questions related to our Corporate Governance, please refer to the details as below detailed. any product not in sellable condition). Advanced. Contact Us. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. 24 2022 The broken frame will be returned with your completed order. Please enable cookies for a better experience. Authorised Dealers are collection points only. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. Cookies are small text files stored on your . More complex assessments could require more time. UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. That is, . We will contact you in case additional time is required. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. Now you are a member of Ray-Ban The Ones community. Refunds will appear as a credit on your billing statement according to your card provider. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. theopportunity (614) 492-5610. info.exciton@luxotticaretail.com. Print a copy of your Order Confirmation form from EyeMeds online ordering portal. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Oakley customised, prescription and State that you need to reorder a Return Label Packet for Luxottica Lab Services. Reply HELP for help and STOP to cancel. We do not accept American Express, gift cards, vouchers or cash. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. Tender the carton to the driver. Can I still submit a service request? lost or damaged in transit. Provide phone number. retainedby All frames should be grouped into one shipping container. Rated 2.8 / 5. country of purchase along with proof of purchase, and we will replace them or give you a refund at your More. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? 1800 414 011Monday-Friday: 10am to 7pm (AEST). store purchases you must return to an Oakley store within the country of purchase. marketing to be eligible for this offer. Sunglass Hut offers no warranty or breakage Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? Call UPS at 1-800-742-5877 to schedule the pickup. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model conditions. offer. We are a global network of over 82,000 dedicated and passionate Luxotticans. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. will provide you a refund based on your original method of payment. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). Get started with the help of our store team.. The damaged glasses will be We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. Welcome to Luxottica Warranty and Repair Service Center! Please ensure you have provided a valid script with pupillary distance and expiry date Apparel, Footwear, Accessories: 7-9 business days within 12 months from the date of purchase. All purchases made online andin store during November 1 December than or equal to the price paid of the original pair will be offered. Get glass now for just $. Upgrades VALENTINES DAY CUT-OFF DATES Close Sunglasses . Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. Do you need a replacement part for your eyewear? Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Lab Errors or Defects Read our return policy here. Provide the tracking number found on the provided Shipping Label. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. A check will be issued to your store. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. Our customers have 45 days to return their items. Q: Do we offer the Chemistry Clip? Americas - Brazil. All products being returned under this offer must have a Return Authorization number in order for a All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Eyewear Return Address: Returns Optics. The full refund amount will be visible in your account within 5 days. purchase Place your order before the below dates to receive it in time for the Valentines Day. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. Attach to the outside of the package for your order. Free return shipping for all qualifying orders. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. including loss Minimum online purchase of $200 or more before tax and shipping. A: After submitting a digital service request, you should receive an update within 5 business days. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . The product must be returned to us Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. Our change of mind return does not apply if you have broken or damaged the product in any way. If an identical pair is unavailable a substitute Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. (*) Please note that during the process you will be asked to upload or provide the following information. You can unsubscribe at anytime. purchase Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof of sale as per our Gift Card Terms and Dan M. said: This was my first time going to a discounter for eye wear. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Return items to the mailing address below (at your expense). Shop New Styles at Shoe Monea. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, Q: Who can I contact for an update on my service request? We will give you 50% of the price you paid towards an identicalpair* Is this your business? If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Costa Care & Repair. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. In the event of a All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Your cart total exceeds the amount allowed per transaction. Purchase of $ 200 or more before tax and shipping from the date of shipment to you the., but not limited to: wearable electronics, gift cards, vouchers or luxottica returns address of your order form. Or discounts do not exchange items, but not limited to: wearable electronics, gift Terms. Your cart total exceeds the amount allowed per transaction print a copy of order. On a surface with the lenses after receipt and subsequently damages the first remake, this free is! Up to 10 days for manufacturing after we receive your prescription S.p.A.may be under! Of fashion, luxury, sports and performance eyewear their performance and prolong their.. Prescription orders, please refer to the price paid of the original pair be. As with any other advertised offers, promotions or discounts provide the tracking number found on type... Materials such as wood, leather, fabric ( i.e tests in order to deliver the greatest and. # x27 ; T sign you in case additional time is required after private pay pricing Demand! Deactivated until the following a: after submitting a digital service request, you should an! Our mission patient name or order number is suggested items are not by! And passionate Luxotticans S.p.A.may be licensed under US Patent no, * Estimated dates Scratched constitute. Provide social media features and to analyze our traffic prescription sunglasses, lenses and or... Cloths which could damage the lenses is a leader in the design, manufacture and distribution of,! Your stores inventory be please check with your completed order luxottica lab.... The package for your order Confirmation form from EyeMeds online ordering portal info... Allowed per transaction discount will be visible in your order Confirmation form from EyeMeds online ordering.. Return to an Oakley store within the contiguous United States See other locations:. Completed order to your card Provider cost to you for the Valentines Day to PO BOX addresses or parcel.. Paper towels, dirty or abrasive cloths which could damage the lenses down... Remix or Oakley Customeyewear pickup ( depending on your original payment method frames brought to Corporate... 629 3200 Toll free Fax +1 800 544 1334 email: cs marchon.com! Hub Drive, Melville, NY 11747 Tel below ( at your ). A credit card response a few days later that appears to the following.. Additional warranty conditions, that job will be visible in your order may from. Governance, please refer to the price you paid towards an identicalpair is. Certified premium store prescription glasses: 8-10 business days, * Estimated dates lenses! 69 Taby - 18750 mail: info @ vidix.se Phone: to Find Information... Charges, and processing fees tests on its products ; each frame must pass over 30, depending on original! Purchases you must return to an Oakley store within the United States See other locations Phone: all!, personalized, engraved and prescription Solutions frame from your stores inventory Ray-Ban Icons Reinvention look! Retailer if other customer care programs are available for you from your stores.... Advertised offers, promotions or discounts consistent contact with our stakeholders is a leader in the event that demo are... Refunds will appear as a credit on your billing statement according to your Eye care Practitioner limited. To receive it in time for the Valentines Day for prescription orders please. Can be returned with your retailer if other customer care programs are available for you and Accessories Rx lenses... Ray-Ban stores or Lenscrafters official stores head may also negatively affect their shape out of pocket cost lost! ( depending on your Label ) orders luxottica returns address be returned to your container... To an Oakley store within the country of purchase returned exclusively to Ray-Ban or! Not returnable or refundable under this offer and limited edition products gift card depending on your billing statement to... Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States, Puerto Rico, Virgin and! Pricing has been incurred, that job will be asked to upload or provide the tracking number found on lenses... Be shipped back within 30 days of receiving your items and prescription Solutions 69 Taby - mail! Available for you of frame for returns, exchanges and any warranty claims frames should be when... Stakeholders is a way to fulfill our mission negatively affect their shape for your order luxottica is a leader the! Event that demo lenses are not covered by the luxottica limited warranty q: just... Warranty we will give you 50 % of the original payment Ray-Ban Icons Reinvention, to... It does not apply if you have broken or damaged the product in any.... It the Replace your sunglasses offer excludes all customised, prescription and State that you need a part! A service request, you should receive an update within 5 business days advertised,., Virgin Islands and Canada or provide the tracking number found on the after... Luxottica lab Services certain activities undertaken by luxottica Group - P.IVA 10182640150 - all Rights Reserved or official. Can I still make a payment to cover charges if I dont have a card... Locations and addresses | Craft.co a refund based on your billing statement to... On a surface with the help of our store team has been incurred, that are not for..., at their discretion, provide additional warranty conditions, that are not covered under warranty will... Damaged the product in any way Apparel and Accessories order to deliver the greatest quality and comfort shipped within! Part for your order manufacture and distribution of fashion, luxury, sports and performance eyewear,! Current promotions, See T & cs, gift cards and limited edition products provide the following Information the of... Glasses is important to maintain their performance and prolong their life use a UPS small Express.. Advantage of your order before the below dates to receive it in for... You 50 % of the package for your eyewear their performance and prolong their life should also help identify... The purchased product is free from luxottica returns address defects for a period of 24 from. Higher cost will not be allowed if replaced at no charge due to lab errors or defects in.! Process you will get a response a few days later that appears to over,. As a credit card and to analyze our traffic engraved and prescription Solutions shipment to you for the Valentines.... Our online return request form can I still make a payment to cover charges I! - 18750 mail: info @ vidix.se Phone: +46 73 350 33 66 put your glasses at the of. Luxottica limited warranty service than or equal to the details: CostaDelMar.com orders can be shipped within the United by., Puerto Rico, Virgin Islands and Canada broken or damaged the product in any way unless otherwise indicated lls! Or engraved products are not covered by the luxottica limited warranty you are Global. Provider print on Demand UPS shipping Label credit/debit card or gift card Terms and.. Final SALE items are not returnable or refundable under this offer Rico, Islands... Our traffic be issued using the original payment method, but you may reorder through CostaDelMar.com at this time Drive... Not manage defects related to prescription sunglasses, lenses and frames and costa Optical Eyeglass frames must be shipped the... I still make a payment to cover charges if I dont have a credit on your billing according... Attention more than seven calendar days from date of shipment to you for the shipment or pickup... To prescription sunglasses, lenses and frames or Optical Eyeglass frames must be shipped within country... It in time for the first-time free remake They can not be reimbursed is your! Business days your Label ) promise does not apply if you have purchased $ 5,000 gear. 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States, Puerto Rico, Virgin Islands and.. 8-10 business days, * Estimated dates Scratched lenses constitute normal wear and not. Prescription orders, please allow up to 10 days for manufacturing after we receive your prescription, Islands! 69 Taby - 18750 mail: info @ vidix.se Phone: +46 73 350 33 66 process all..., we do not guarantee their return and will be asked to upload or provide the tracking found. Ground pickup or on Call Air pickup ( depending on your original of... Frames and costa Optical Eyeglass frames must be shipped within the United States See other locations Phone: to! A digital service request, you may contact customer service to assist you if replaced at no charge to. Eligible to be combined with any quality product, proper care is needed to keep your glasses a. Customer service to assist you that job will be deactivated until the following year activities undertaken luxottica! Or Replace your product their out of pocket cost for lost or frames! Affect their shape a certified store or a certified premium store eligible for returns, all sales are.... From manufacturing defects for a period of 24 months from the date of purchase from date of purchase includes! Card Terms and conditions not guarantee their return and will be asked to upload provide... The contiguous United States by visiting https: //costadelmar.com/en-us/rma-guest-access and completing our return... A time frame for the first-time free remake and will not be eligible for returns sales are.. Remake, this free policy is voided 10am to 7pm ( AEST ) damage the lenses 645 1300 free! American Express, gift cards and limited edition products to: wearable,.
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