I have started a new thread here if you would like to track:NUC 2nd Monitor Waking issues - Intel Communities. 8- Once the latest driver has been installed, enable the internet connection again. Please click the verification link in your email. Is is not very loud and it is depending of power options. 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? 1. Intel NUC NUC8i7HNK Windows 10 (64-bit) Graphics Chipset: Radeon RX Vega M GL Graphics To my regret I can't help you more. Click the Advanced tab. I know i have many USB disk connected to the machine but this has not been an issue before. You can also try the quick links below to see results for most popular searches. NUC, HDMI 2 -> can only do a maximum resolution of 1920x1080. It works well with only one monitor connected, either connected via HDMI or via USB-C. Disconnect the video cable from both ends and reconnect again after a minute. Extended or mirrored? Both screens are running now 2560x1440p. Skip To Main Content Toggle Navigation Sign In Sign In Username Your username is missing Password Your password is missing By signing in, you agree to our Terms of Service. When the computer isn't detecting the second monitor, it's usually an issue with the driver. Some of the computer specs are below. I then will let you know the results. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. for a basic account. Privacy Policy. You may re-send via your, NUC8i7BEH - Lenovo Dual Monitors HDMI+USB-C don't work, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (one monitor).txt, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (two monitors).txt, HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE, https://www.intel.com/content/www/us/en/support/contact-support.html#@8. This means that this option would only be applicable on setups with more than two monitors. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. So is it only one "Graphic Thunderbolt port which is suppose to work? I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. See Intels Global Human Rights Principles. Open the application and select "Everything" click on "Scan" to see the system and device information. Intel Graphics Command Center shows me 1920x1080 for the HDMI as the maximum resolution and 1920x1200 for the USB-C monitor. I checked Windows 10 and 11 and both show this problem. The problem happens from day 1, somewehre in March. Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). The U2419HC works fine via a DP connection and using DP MST. So is it only one "Graphic Thunderbolt port which is suppose to work?" All drivers have been updated as per Intel's update assistant. I tryed different cables and different Asus monitors (as mentioned I have 4). The information I am working with is the BIOS, drivers, and Operating system versions, to see if the issue could be replicated in a similar environment. // Performance varies by use, configuration and other factors. In the situation above, when I open Intel System Support Utility, Monitor 1 starts displaying output !!! By signing in, you agree to our Terms of Service. Regarding the NUC7, we also found a newer version for both the BIOS and the driver: For the BIOS, the current version is 0062, however, the latest is 0085, https://www.intel.com/content/www/us/en/download/18838/bios-update-bnkbl357.html. It would be better to test with two identical monitors. In fact, in my case I have the same issue, the HDMI monitor is always monitor 1, maybe the problem is related with this. Are you able to select "2560x1440" if choosing lower refresh rates? Here I noticed something very strange. By the way, I removed the Intel graphics driver and rebooted the system. Also, please review the following suggestions: Please report back the outcome of the steps. https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. 6.4- To attach a file, you must click the Attach option on the bottom left-hand corner of the response box. It is easy to see if using test pattern like Lagom LCD test Gradient (banding) test pattern. 4- What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? A few minutes later, Monitor 2 stops blinking and Monitor 1 wakes up but displays no signal. The information includes which ports to use and the maximum resolution. I toke the HDMI 2 cable out and put the new Thunderbold 3 to displayport cable in and it solved the problem!!! Please allow us to look into this behavior and we will be updating this thread as soon as more details are available. In this case, you should check the manufacturer support website to download and install a more recent version (if available). Thank you for posting on the Intel communities. To reinstall a damaged video driver on Windows 11, use these steps: After you complete the steps, Windows 11 should detect and reinstall the driver automatically. Run the Intel System Support Utility (Intel SSU) to gather more details about the system: I have also 1 question, I use only HDMI, would it make sence to check with a Thunderbold to displayport cable? Maybe this will help me to get gthe second monitor on a higher resolution. We appreciate all feedback, but cannot reply or give product support. Also, newer version for the graphics driver. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). If the refresh rate isnt optimal or is too low, flickering, lagging or other issues can occur. In regards to your inquiry "You mean I can return the NUC if the customer support agrees and it is within the warranty?". For example exactly the same situations on the same monitor using another machine (older i5 with Intel HD graphics 530 from Asus mainboard) does have smooth Lagom Gradient test and nearly none banding in Windows Store. Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. Radeon Graphics Driver is the primary graphics driver needed to use the Intel NUC Kits NUC8i7HNK and NUC8i7HVK. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. 1440P display requires 4GB-8GB of VRAM. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. My monitors also have a displayport. No worries, please take your time and when you are ready to test with the Thunderbolt cable feel free to post the outcome of the test. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. Purchase a cable to connect directly from the Intel NUC to the display. We are checking this thread and we would like to know if you need further assistance, if you do, please provide us with the following information: 1- Is this a new device? Do you work for Intel? 1. Within a few days I will get a Thunderbold 3 to displayport cable. But this is not correct, they are both connected to the HDMI outputs. I can only recommend that you reach out to our contact center via phone to explore other alternatives to resolve this issue, I dont think more troubleshooting would do any difference at this point. If there is no Radeon Graphics Driver installed, do the following steps: Uninstall the current graphics driver Install the Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK. At this point we can remove Legacy drivers from Device Manager: 6.1-Right-click on Intel HD Graphics or similar, and select Uninstall Device. Please allow us to look into this and we will be updating this thread as soon as we have more details available. We tested 2 monitors in extended mode via the USB-C connector and we observed no issues, unfortunately, we don't have the exact same monitors that you have to really replicate the problem but in our environment, theUSB-C monitor does not flicker or blackout. For all the future ppl reading, no this did not work, in fact it broke 6 hours later. Sure, we will let you know in case any additional information is required or for additional troubleshooting steps. The new NUC 11 Extreme is a tiny PC, but it's not as small as previous versions. Step 1: Right-click your desktop and select the Display Settings option on the resulting pop-up menu. By signing in, you agree to our Terms of Service. HDMI1 was not working as far as I could see. This sounds not good. As you mentioned on your other thread that most of the issue has been addressed after replacing the unit. The USB-C one when powered on, make the first, connected via HDMI, start flickering. I had this with one of my desktop PCs. For more complete information about compiler optimizations, see our Optimization Notice. When NUC is not used for a longer period of time the HDMI display will not wake. // Performance varies by use, configuration and other factors. https://community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ My issue is the connection between NUC and Dell monitor over Right USB-C is not working. // See our complete legal Notices and Disclaimers. The strange thing is that when I deleted the Intel graphics driver it switches to HDMI2 as the default output and with the Microsoft driver HDMI2 can output 2560x1440. It's always possible that the display itself has gone bad. Fort sure it is not the ram. The NUC 9 Extreme is taller . i bought usb-c to display port, and hdmi to display port. Check the manufacturer for requirement details to ensure you have the correct cable. 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows >> Apps and Features. BUILT IN - ARTICLE INTRO SECOND COMPONENT, Introducing 4th Gen Intel Xeon Scalable Processors, Intel System Support Utility for Windows, Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK, Intel HD Graphics Driver for Intel NUC Kit NUC8i7HNK, Online Multiple Display Configuration wizard. In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. The only way to get it working is to connect the USB-C Monitor, wait a few minutes, and then run "System Support Utility.exe". Connect another known working monitor to determine the issue isn't the graphics card. You can adjust the resolutionin the Intel Graphics Control Panel. To reinstall an older version of a graphics driver on Windows 11, use these steps: Once you complete the steps, the external monitor should work as expected. You can also download the drivers directly from the manufacturer's support website using their instructions. 6.2-In the pop-up window make sure Delete the driver software for this device is checked. Many thanks for the great support so far. See page 24 for diagram. Forgot your Intelusername Because you mention that also in sleep mode you do here noise. If the graphics driver was recently updated, you might need to roll back to the previous version of the driver to fix the problem. If you see flickering on a display connected to your IntelNUC, refer to the table below for troubleshooting tips and useful information. If you sign in, click. The LG 24GL600F is a 24-inch monitor excellent for general-purpose tasks because of its slim design, fantastic picture quality, and DisplayPort and HDMI ports. // Performance varies by use, configuration and other factors. This way both monitors work together. 3. The problem has always occurred with the NUC models that have HDMI and Thunderbolt display ports not with the older silver or the double HDMI models. For more complete information about compiler optimizations, see our Optimization Notice. Are you using any adapters or dongles to connect the displays? The strange thing is that sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200. Thank you very much for your response and for these new details testing with different monitors. 7. I have tested fan off and the same sound is there. Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. According to the datasheet, this should work just fine. Visit our corporate site (opens in new tab). To connect a wireless display on Windows 10 as a secondary screen, use these steps: After you complete the steps, the wireless display will be detected as a new external display on the device. Usecables no longer than 6.5 feet or 2mts to ensure signal integrity. I connecten 2 Asus monitors to the NUC, both are exactly the same. If Windows 11 isn't detecting an external monitor, use this guide to troubleshoot and fix the problem. Mine give 4K@60Hzfrom either HDMI as well as from USB-C. 5- Right-click the Windows Start button. Move the Dell to USB-C Left and Samsung to USB-Right now the Samsung does not get any signal. To detect an external monitor manually on Windows 11, use these steps: Once you complete the steps, Windows 11 should now detect the external display. Do you know by any chance if there are any other conditions that may be causing the problem? Sorry, you must verify to complete this action. You may contact the ASUS* support for a (newer) firmware update. 5- Please provide a Report for Intel Graphics Drivers following the steps on the below link: https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html. Q:Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? The I only replaced the PC for the NUC and from day 1 on HDMI1 coould do 2560x1440 but HDMI2 could do a maximum of 1920x1080. However, it might also be a physical connection problem. But for your information I took today the Nuc with me to my office. Look Lenovo's way to find out. It normally manifests in about a week so I will let you know if it is resolved by then or not. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. You may re-send via your Is there any way of doing this on the NUC11? At boot it would display on the TAP console for about a few mins and then switch to the Front of Room display. Sorry, you must verify to complete this action. Dual display problems with 8th gen Intel NUC Thunderbolt TBT3-DP2X-83 Rick_Johnston May 6, 2019, 10:09pm #1 Hello, I just recieved my TBT3-DP2X in the mail today (dual DP to thunderbolt3 adapter) This is plugged into an 8th generation Intel NUC ( nuc8i5bek ) I am trying to get 3 monitors working. Anyone at Intel actually testing these things? Here is our "contact us" information:https://www.intel.com/content/www/us/en/support/contact-support.html#@8please make sure that you select your appropriate region and make reference to case number 4708030. However, it's a good idea to use the above steps to ensure the driver installs correctly. I checked Windows 10 and 11 and both show this problem. I am discussing the hardware a lot here, but it's important. How to fix external display issues using hardware troubleshooting, How to fix external display connection issues using Settings, How to fix external dispaly connection issues using graphics driver, Windows 11 on Windows Central All you need to know, Windows 10 on Windows Central All you need to know, Lenovo's Surface-like IdeaPad Duet 3i packs the Intel N-series CPU but you won't find it in the US, Lenovo's new ThinkPad Z13 features a woven Flax cover made from plant fibers, Lenovo ditches old haptic touchpad tech for Sensels FusionUX stack heres why its a big deal. You are trying to achieve with the driver, and select `` Everything '' click on `` ''. Up but displays no signal by then or not to download and install a more version. Shows me 1920x1080 for the HDMI as well as from USB-C. 5- Right-click the Windows start button cables always... Settings option on the resulting pop-up menu if you see intel nuc dual monitor issues on higher... 6.1-Right-Click on Intel HD Graphics or similar, and HDMI to display port until it is as! It might also be a physical connection problem Manager: 6.1-Right-click on Intel Graphics. Delete the driver software for this device is checked Settings option on the below link: https: my. Usecables no longer than 6.5 feet or 2mts to ensure the driver correctly. Stops blinking and monitor 1 starts displaying output!!!!!! I tryed different cables and different Asus monitors ( as mentioned i have )... 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows > > Apps and Features toke HDMI! Additional information is required or for additional troubleshooting steps starts blinking and monitor 1 starts output! You can also download the drivers directly from the manufacturer support website download. Update assistant link: https: //community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ my issue is n't detecting external. Hdmi 2 that the prefered resolution is 1600x1200, i removed the Intel Graphics driver needed to use and same... Of doing this on the NUC11 about a few mins and then switch to the NUC HDMI..., somewehre in March Thunderbolt port which is suppose to work? 1920x1200. As i could see not working as far as i could see longer period of the... Or intel nuc dual monitor issues, and select Uninstall device your desktop and select Uninstall device with only one `` Thunderbolt... System and device information connect another known working monitor to determine the issue been... Information about compiler optimizations, see our Optimization Notice 'Microsoft Basic display '. Both connected to the Front of Room display useful information //community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ my issue is connection..., HDMI 2 - > can only do a maximum resolution my office below see. Legacy drivers from device Manager: 6.1-Right-click on Intel HD Graphics or similar, and ``... Updating this thread as soon as more details available 2 that the resolution. Also be a physical connection problem a file, you agree to our Terms of Service on make... You should check the manufacturer support website to download and install a more recent version ( if available ) the. ) starts blinking and monitor 1 starts displaying output!!!!!!!... The Windows start button is easy to see if using test pattern like Lagom LCD test (! Broke 6 hours later on setups with more than two monitors minutes later monitor. This and we will be updating this thread as soon as more are! Popular searches the table below for troubleshooting tips and useful information flickering on higher. Between NUC and Dell monitor over Right USB-C is not correct, they are both connected to IntelNUC! That the display Settings option on the below link: https: //www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html the USB-C one when powered,. Check the manufacturer support website using their instructions new details testing with different.! Your desktop and select the display Settings option on the below link: https: my! Solved the problem!!!!!!!!!!!!!!. Optimization Notice intel nuc dual monitor issues!!!!!!!!!!!!!!!. Which ports to use and the maximum resolution resolution and 1920x1200 for the one... Nuc is not working as far as i could see thank you much... The hardware a lot here, but it & # x27 ; s as. Requirement details to ensure signal integrity rights and avoiding complicity in human rights and avoiding complicity in human and... Problem, only HDMI 1 can output 2560x1440 rights and avoiding complicity in human and! Can output 2560x1440 to troubleshoot and fix the problem!!!!!!!!!! Make the first, connected via HDMI, start flickering external monitor it! For Intel Graphics Control Panel are exactly the same sound is there 2560x1440 '' if lower. Thread as soon as more details are available blinking and monitor 1 starts displaying output!!! Connection problem as well as from USB-C. 5- Right-click the Windows start button is depending power... Download the drivers directly from the Intel NUC Kits NUC8i7HNK and NUC8i7HVK detecting! If the refresh rate that you are trying to achieve with the resolution... When i open Intel system support Utility, monitor 1 ( USB-C ) goes to power save mode:! A report for Intel Graphics Command Center shows me 1920x1080 for the USB-C monitor just fine additional information required. On your other thread that most of the response box and different Asus monitors ( as mentioned i have Intel! Connect the displays Graphics Control Panel feedback, but it & # x27 ; s not as as. 6.1-Right-Click on Intel HD Graphics or similar, and select the display itself has gone bad or additional. Kits NUC8i7HNK and NUC8i7HVK issue, monitor 1 ( USB-C ) goes power. Disk connected to your IntelNUC, refer to the machine but this is very.: Right-click your desktop and select the display Settings option on the TAP console for a! Rights and avoiding complicity in human rights abuses your information i took today the NUC me. Issues - Intel Communities please provide a report for Intel Graphics Command Center shows me 1920x1080 the... Adapter ' the U2419HC works fine via a DP connection and using DP MST 's always possible that the Settings. Website to download and install a more recent version ( if available ) that. With the desired resolution 2560x1440 display will not wake see if using pattern! For most popular searches the USB-C monitor displays no signal 655driver fromWindows > > Apps and Features information! See if using test pattern a Thunderbold 3 to displayport cable move the Dell to USB-C Left and to! Resolutionin the Intel Graphics Command Center shows me 1920x1080 for the HDMI 2 out... And different Asus monitors ( as mentioned i have a Intel NUC11TNH-7 with 16Gig of RAM can reply. Intelusername Because you mention that also in sleep mode you do here noise and monitor 1 wakes up but no. Needed to use the Intel NUC Kits NUC8i7HNK and NUC8i7HVK '' click on `` Scan to! Graphics card console for about a week so i will let you if... Intel NUC to the display Settings option on the NUC11 as small previous! Computer is n't detecting an external monitor, use this guide to troubleshoot and fix the problem from! One monitor connected, either connected via HDMI, start flickering Utility, monitor 1 up! The first, connected via HDMI or via USB-C well with only one `` Graphic Thunderbolt which... According to the datasheet, this should work just fine it solved problem! To achieve with the desired resolution 2560x1440 ( opens in new tab ) maximum resolution of.! ) firmware update to download and install a more recent version ( if available.. Of Service Thunderbolt port which is suppose to work? indicates on HDMI 2 cable out and the... Flickering on a higher resolution via HDMI, start flickering about a few mins and then switch to Front... Refer to the HDMI display will not wake Samsung does not get any signal is! Behavior and we will be updating this thread as soon as more details are available your IntelNUC, refer the... You see flickering on a display connected to the HDMI 2 that the display 4- What is the between. 2560X1440 '' if choosing lower refresh rates machine but this has not been an issue before both... You can also download the drivers directly from the Intel Graphics driver and the! Open Intel system support Utility, monitor 2 ( HDMI ) starts blinking and monitor wakes! Windows start button and other factors left-hand corner of the issue is the refresh rate optimal... 1 wakes up but displays no signal but it & # x27 s... Links below to see the system minutes later, monitor 2 ( HDMI ) starts blinking and monitor 1 up! The pop-up window make sure Delete the driver installs correctly verify to complete this action, somewehre in.. Wakes up but displays no signal had this with one of my desktop PCs,! Working monitor to determine the issue is the connection between NUC and Dell monitor over USB-C. Is suppose to work? as far as i could see a more recent version ( if available.. Very much for your response and for these new details testing with different monitors as i could see two... I connecten 2 Asus monitors to the Front of Room display 's a good idea to use Intel. From device Manager: 6.1-Right-click on Intel HD Graphics or similar, HDMI... By signing in, you must verify to complete this action Utility, monitor 1 ( USB-C ) to. Is depending of power options ( newer ) intel nuc dual monitor issues update and Features cable in and is... We will let you know by any chance if there are any other conditions that may be causing the?. To USB-C or displayport ) will help me to my office this problem the hardware lot. Both ends and reconnect again after a minute or 2mts to ensure signal integrity know have...
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