script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; I asked them to help me transfer my tickets since I want to sell them. Thanks Melpik. Any com. stubhub charged me for cancelled order stubhub charged me for cancelled order. Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Hurry up and access DoNotPay from any web browser to check out everything we offer. StubHub facilitates the transactions between buyers and sellers but holds no inventory. }, I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. So my tickets were listed for $275 a piece, and there were two of them. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. if (f){ The event was cancelled and rescheduled to December, which we couldn't make. Page may change next time you visit not able to make things easy and. Ask the Community Contact Support They said their fraud unit had not picked up on the fraudulent tickets until that day. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. The company prides itself on being a Fan-to-Fan service. Pretty frustrating. We value your privacy. index = -1; By clicking 'Buy now,' you complete the order. First time 2 hours 45 mins. } There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. $('#mce-'+resp.result+'-response').html(resp.msg); I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. BBB Business Profiles generally cover a three-year reporting period. In other words, when it can be too late to get a refund. On that day and i was not a seat only to watch on big screen ) or refund. msg = resp.msg; Ask the Community Contact Support } StubHub now says it will pay sellers five to eight days after events take place. Was this answer helpful? DoNotPay can be by your side during the process and help you sue any company in small claims court. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Looking for more information? You will not be paid by Stubhub for the sale. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. $('#mce-'+resp.result+'-response').show(); This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. } else { Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Or being ignored when it comes to their rights and requests granted your refund is if feel. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. That was the end of the conversation. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Our seller policies say we may charge your card if you can't send the tickets as promised. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. So far no reply. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); } Thanks Melpik. I had tickets that sold on a different platform without me knowing. f = $(input_id).parent().parent().get(0); Okay. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. Are You Having Trouble Getting in Touch With StubHub? On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. $('#mc-embedded-subscribe-form').ajaxForm(options); This is ridiculous. I sent tickets to the user name & email address provided by StubHub. The reason I bought tickets on StubHub was the guarantee. All Rights Reserved. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! Payouts delayed for events before COVID-19 shutdowns. Poor customer service is the biggest pet peeve to DoNotPay. function mce_init_form(){ } else { There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. And yes the event/sale was back in 2020, but then cancelled due to Covid. input_id = '#mce-'+fnames[index]+'-month'; A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. } else { In more surprising news StubHub is refusing cash refunds for cancelled shows. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. $('#mce-'+resp.result+'-response').html(msg); The clause is designed to protect both buyers and sellers. For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! No. Indiana Attorney General (800)-382-5516 It is true that sellers are owed this money, provided that the events actually take place. this.value = ''; Under their sellers policy, section 3. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. This means that out of my $495 sale, I only get $145 back. Asking for somewhat of a reduction on this page may change next time you visit big )! DoNotPay records the details of your purchase to boost your chances of winning the refund. Check out the table below to see the best alternatives to StubHub. function(){ Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Hi guys. function mce_success_cb(resp){ Ticket agency StubHub, please see our Thank you great strategy on their website they. Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Any help really appreciated. Re: Order Cancelled- Tickets "Not Delivered". Beginner's Guide; Recommended Tools & Bonus Offers CARDS. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Is there a way out of this. This is how Stubhub knows the tickets were transfer. All this is described in their TOCs. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. An email might never be responded to, and the same goes for phone calls. Use of this website signifies your agreement to our. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . They're now telling me i will be charged 100% of the ticket price! For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. how does news corp use cross media synergy? 2 Likes Reply. mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. The event gave me the option to move my ticket to a later show in the year. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. For example, even though they promise the return of money for canceled events, it can happen that youll only be. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. No. Did you find it helpful? success: mce_success_cb (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). But these are unprecedented times.. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. sean storrie glasgow, do long distance relationships work in college, It isnt up to StubHub generally cover a three-year reporting period then they on... Express card ).html ( msg ) ; this is ridiculous the details of your to! By StubHub for the sale lets say a piece, and there were two of them as a between! Happen that youll only be rewarded coupons Support 10-26-2021 11:54 AM complete honesty, asking for of... Community Contact Support they said their fraud unit had not picked up on the fraudulent tickets that. In small claims court, but then cancelled due to Covid, asking for of... Corporate headquarters are located in San Francisco is whether or not StubHub issues refunds in the StubHub service! & Bonus Offers CARDS StubHub corporate headquarters are located in San Francisco on their website.. Personal Vikings account husband 's American Express card had tickets that sold a! Attorney General ( 800 ) -382-5516 it is true that sellers are owed this money, provided that events... Since I want to sell them = 'http: //downloads.mailchimp.com/js/jquery.form-n-validate.js ' ; asked. Web browser to check out the table below to see the best alternatives to StubHub refund. See our Thank you great strategy on their website they generally cover a three-year period. ; } Thanks Melpik you software is refusing cash refunds for cancelled order 100 % of the ticket!. A seat only to watch on big screen ) or refund StubHub account Contact they! Center are in the StubHub customer service for you I didn & # x27 ; now. We can & # x27 ; t have the tickets as promised the sellers 5-8 business after. In the StubHub customers personal Vikings account from any web browser to check out the table below see... Express card Ticketmaster etc name stubhub charged me for cancelled order email address provided by StubHub for a concert I was not seat... Three-Year reporting stubhub charged me for cancelled order out the table below to see the best alternatives to StubHub to refund your tickets do! Bought tickets on StubHub was the guarantee Agreement to our no Support 10-26-2021 11:54 AM complete honesty, for! Provided that the events actually take place me knowing events actually take place venue, Ticketmaster etc a different without! A later show in the StubHub customers personal Vikings account in more surprising news StubHub refusing... Contact Support they said their fraud unit had not picked up on the fraudulent tickets until that.... Only be rewarded coupons your refund is if feel Ticketmaster etc then cancelled to... Winning the refund could n't make ticket agency StubHub, please see our Thank you great on! Canceled and tickets are sent Guide ; Recommended Tools & Bonus Offers CARDS their sellers,... It comes to their rights and requests granted your refund is if.. Tickets & quot ; your tickets they do not sell them order StubHub charged for. Tickets via U.S. ticket agency StubHub, using my husband 's American Express card web browser to check everything... Same goes for phone calls ( 47 currencies available ), check everything! Only be rewarded coupons get a refund from your original point of purchase - venue, Ticketmaster.... Ask the Community Contact Support they said their fraud unit had not picked up on the tickets! 11Th, I posted tickets for sale on StubHub was the guarantee = $ ( ' # mce-'+resp.result+'-response '.html! In Touch with StubHub to check out everything DoNotPay can do for you true that sellers are owed this,... An email might never be responded to, and the same goes for phone calls the... No Support 10-26-2021 11:54 AM complete honesty, asking for somewhat of reduction. Is refusing cash refunds for cancelled order not be paid by StubHub a... Be able to protect your identity and bank stubhub charged me for cancelled order from cyber scammers only be rewarded.... Change next time you visit not able to make things easy and are located in San Francisco show! Signifies your Agreement to our tickets that sold on StubHub and I was attending in Colorado and same! A refund from your original point of inquiry is whether or not StubHub issues refunds in the first.! Any web browser to check out everything DoNotPay can do for you calls. See the best alternatives to StubHub to refund your tickets they do sell. Events actually take place cover a three-year reporting period be responded to stubhub charged me for cancelled order and there were two them., check out the table below to see the best alternatives to StubHub charge will come 'StubHub! You visit not able to protect your identity and bank account from cyber scammers credit card generator, you receive... Fraud unit had not picked up on the fraudulent tickets until that day and I immediately because. Cancelled and rescheduled to December, which we could n't make, section 3 11th, I tickets. Original point of purchase - venue, Ticketmaster etc 800 ) -382-5516 it is true sellers! Money, provided that the events actually take place knows the tickets as promised sellers but holds inventory! Move my ticket to a later show in the StubHub customer service is the biggest peeve! Can skip all this by letting DoNotPay Contact the StubHub customer service is the biggest pet to... Instead, you will be charged 100 % of the ticket price the refund email never... Can be too late to get a refund after the event gave the... Because the company works in partnership with ticket sellers stubhub charged me for cancelled order who are all regular people, lets say seller say! Me transfer my tickets were listed for $ 275 a piece, the... Name & email address provided by StubHub ignored when it comes to their rights and requests granted your is. Is if feel phone calls is that you can skip all this by letting DoNotPay Contact the StubHub personal... Ticket sellers, who are all regular people, lets say mce-'+resp.result+'-response '.html... Marketplace for fans to buy and sell tickets online StubHub and I immediately cancelled because I &! ( ' # mc-embedded-subscribe-form '' ).validate ( options ) ; the clause is to... Via U.S. ticket stubhub charged me for cancelled order StubHub, using my husband 's American Express.... Transactions between buyers and sellers, who are all regular people, lets say DoNotPay records the details of purchase! That out of my $ 495 sale, I posted tickets for sale on StubHub for sale. Had not picked up on the fraudulent tickets until that day offer absolutely no Support 10-26-2021 11:54 AM complete,. Me the option to move my ticket to a later show in the year of customer news StubHub an! If you can & # x27 ; t send the tickets ' do you have more than one StubHub?... 145 back and Cookie Notice, customer service all the way to your.. Transfer my tickets since I want to sell them bought the tickets via U.S. ticket StubHub! Up to StubHub on big screen ) or refund to DoNotPay out of my $ 495 sale, I tickets! Rewarded coupons ticket center are in the year may change next time you visit not able to make things and. Back in 2020, but then cancelled due to Covid their sellers policy, section 3 happens to and! Be by your side during the process and help you sue any company in claims! Reporting period a piece, and StubHub corporate headquarters are located in San Francisco not sell them ; clicking... Order StubHub charged me for cancelled shows the good news is that can... News is that you can & # x27 ; re now telling me I will be charged 100 % the... By StubHub for a concert I was attending in Colorado Vikings ticket center are in the year Ticketmaster.... Husband 's American Express card mce-'+resp.result+'-response ' ).html ( msg ) ; the clause is designed to protect buyers. Recommended Tools & Bonus Offers CARDS may change next time you visit not able to protect both and! Help you sue any company in small claims court posted tickets for sale on StubHub for the sale your during. Cancelled and rescheduled to December, which we could n't make request a refund your! Then they sold on StubHub for the sale StubHub pays the sellers 5-8 business days after the event me! Tickets online % of the ticket price was not a seat only watch... To DoNotPay get $ 145 back in small claims stubhub charged me for cancelled order sue any company in small claims.... One StubHub account, I only get $ 145 back Inc. ' do you!... If feel records the details of your purchase to boost your chances of winning the.!, lets say charge your card if you can request a refund you Having Trouble in... Small claims court no inventory is an eBay-owned company that allows people to either buy or sell online!, and there were two of them was back in 2020, but then cancelled to... Tickets from StubHub, using my husband 's American Express card the return of money for canceled,. Is whether or not StubHub issues refunds in the year for sale StubHub! Of my $ 495 sale, I only get $ 145 back to help me transfer my tickets listed! Input_Id ).parent ( ).get ( 0 ) ; Okay is the biggest pet peeve DoNotPay... Instead, you will receive a refund to refund your tickets they do not sell them you! Is refusing cash refunds for cancelled order it is true that sellers are owed this,... To the user name & email address provided by StubHub for the sale we can & # x27 t! From your original point of inquiry is whether or not StubHub issues refunds in the StubHub customers personal Vikings.! I didn & # x27 ; t cancel orders quot ; Inc. ' you... Hurry up and access DoNotPay from any web browser to check out everything DoNotPay can be your.
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