Before expiration, hotel key cards tend to get lost, so every year, hotels must get boxes of key cards that cost at least 11 cents each. The card reader may have become clogged with dirt and lint over time. Hotel key cards problem 6: The master control card and emergency card can open the door, and the other door cards cannot open the door. This means that the system has detected an error with the encoder and needs to be serviced by a technician. + From 30 Reward Points Earned. Learn More. If not, check all Saflok MT RFID lock batteries and replace them. For non-technical questions please contact Customer Service. Check if there is any damage to the prongs of your Saflok hh6 programmer manual. Enter the code that you have set inSaflokfor this room in field'Room door code(s)' (4). The Most Comprehensive Hotel Door lock Problems and Troubleshooting Methods, First, we need to understand the structure of the most common. These tips will help you identify your specific problem and fix it. This section of the website is only for Saflok lodging customers who require remote real-time assistance. 2) Make sure the CRS is running by clicking the shortcut on the desktop 4) Make sure USB cable or Ethernet cable is plugged in. The Saflok encoder light is blinking red and green alternately. But while using the smart RFID hotel lock to bring convenience to the hotel, do you also encounter some hotel door lock not working? The keys quality is also why the magnetized strip wont read the code accurately. Custom Field. 7SA522 Catalogue. Do you have a question about the Dormakaba and the answer is not in the manual? +87 Reward Points Earned. Troubleshooting: Check if the safety tongue pops out or is not flexible; readjust the side trim. The back panel comprises an interior door handle, a hotel door lock battery pack box, and a thumb knob. The spindle of the handle is not put into the square hole of the door handle; There is no spring in the door handle square hole, and the spindle of the door handle retracts into the square handle hole; Reinstall the spindle of the hotel door lock handle; The building number and floor are incorrect; The building number, floor, and room number are not set; Set the building number, floor, and room number. Modified on: Mon, 19 Sep, 2022 at 10:40 AM. If your Saflok key has been programmed, please confirm you are trying to open the right programmed Saflok door lock. (2). dormakaba Service provides a tailored, local resource for servicing & maintenance of a variety of dormakaba and non-dormakaba products. If you have used Kaba door locks for your hotel and have some problems, you can refer to this article: Kaba Door Lock Troubleshooting: Expert Step-by-Step Guide. Yes Republic Toll Free 1 (888) 751-9008Panama Toll Free 800-0191Uruguay Toll Free 000-401-903-57Mexico Toll free 800 099 0231Others +1 514 340 9025. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. Hotel door locks & access manangement systems. And, if you encounter any problem, we havent covered here or need help with the issue weve discussed, feel free to contact ShineACS Locks. Did you find it helpful? It is an angular interlocking trapezoidal rib profile, and can be roll-formed on site. If this doesnt work and youre still having trouble unlocking your Saflok, try using a different keycard with the device; if one keycard doesnt open it, then theres probably something wrong with that particular card with the lock itself. dormakaba Service provides a tailored, local resource for servicing & maintenance of a variety of dormakaba and non-dormakaba products. (1), Additionally, you can control if key cards can be encoded only for checked-in bookings or also for expected ones. You will have to use mechanical keys to open the hotel door. Claim your company 6 Products 6 Answers 3K Views Recent Popular Answered Unanswered 0answers I am having issues with the deadblot on MT unit in a hotel. Can't find the answer to your question in the manual? That is, the guest card, floor card, and building card are used to open the door, the indicator light does not light, the motor does not sound, and the door does not open with two beeps; Troubleshooting: Replace the lock mortise; Hotel key cards problem 4: The master card and guest card cannot open the door, the indicator light is on, the motor sounds in the lock, and the hotel door lock handle is idling, Hotel key cards problem 5: The room number card setting is invalid. All Rights Reserved. Page 4 Lock Battery Override Instructions - System 6000 Pg. Team of Rivals: The Political Genius of Abraham Lincoln. The integration between Clock PMS+ and Saflok enables you to streamline your operations and save time for your employees due to the convenient function to issue and encode key-cards directly through Clock PMS+. $87.00. Hotel door lock problem 6: No sound, no light, no motor action when swiping the RFID key card, Hotel door lock problem 7: Greenlight and motor sound when swiping the RFID card for induction, but the door cannot be opened. To help you troubleshoot the error codes Saflok door locks can produce, we've compiled a list of the most common Saflok troubleshooting codes and their solutions. diagnostico de chapas Saflok, led. : Saflok . Hotel door locks & access manangement systems. So when these hotel door lock problems arise, do you want to determine where the hotel lock issues are and the Troubleshooting? Ask your question here. Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. View the manual for the Dormakaba Saflok System 6000 here, for free. The RFID key card hotel lock panel is divided into front and back panels. First, lets try to know: Why must you reset the hotel door lock? Description:Electronic mortise lockset with 1" (25.4mm) throw deadbolt and 5/8" (15.9mm) dead-locking latch bolt, Handing:Factory-handed mortise (left, right, left reverse, right reverse), Deadbolt:1" (25.4mm) throw deadbolt and 5/8" (15.9mm) dead-locking latch bolt, Door Thickness:1 " (44.5mm) to 2 " (53.98mm) for standard product, Inside Trim Options:Optional des or MT inside escutcheon, Standard Backset:2 " (69.9mm) from door edge to lever, Batteries:Alkaline - Four AA battery pack, Disability Feature:RCU readers interface with automatic power operated doors for special openings, Standard Factory Warranty:Two years To contact technical support please call or email dormakaba using the contact form. The above is a simple description of the hotel lock structure. MT Series Dark Mahogany Hotel Door Lock, 90 Day Warranty. Technical service hours and phone numbers are listed by product group. 1 - Operation Manual. The communication protocol used for this integration is Messenger PMS Web Service Interface - Rev 4.0. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. For documentation, including instruction manuals and templates, visit the product page. The merger of DORMA and Kaba has formed a global leader in the security and access control market. The following dormakaba components are needed for a full functionality of the Quantum RFID lock: $87.00. Hotel door lock problem 1: The door is opened without pressing the handle after it is closed. Check whether the square tongue is open; replace the lock cylinder. Before you aim to eliminate this issue, lets find out what deactivates hotel key cards. The merger of DORMA and Kaba has formed a global leader in the security and access control market. Hotel door lock problem 2: the hotel door lock handle cannot be automatically returned. The hotel lock battery is the basis for controlling all the electric work of the hotel lock. Hotel door locks & access manangement systems. 3. How does the Clock PMS+ revenue system work? In obtaining these certifications, dormakaba ensures product durability and performance, give our customers the peace of mind that comes with owning a quality solution that meets and exceeds industry standards for access control, life safety, and security. Saflok Troubleshooting: Comprehensive and Detailed Guidance. Solid green The system has power and is ready to use. ninhorg. If care is taken during these steps, nobody should get hurt or lose anything valuable! Now, lets divide hotel lock FAQs into two broad categories: Hotel lock not working and hotel room key not working. Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. When the handle is turned, the screw that fixes the handle on the panel will touch the door leaf; The panel installation is skewed, causing the square handle rod to always be under force; The handle hole of the panel is too small, and the handle is obstructed and cannot return automatically; The position of the gusset plate on the door frame is not installed correctly, causing the diagonal tongue to be unable to extend or not open; The door opening is too small, or there are foreign objects on the sidewall, which hinder the movement of the inclined tongue assembly, resulting in the willing tongue cannot be extended or incompletely extended (see the extension length for details); Adjust the position of the buckle box cover (usually move inward to the centerline of the wall); expand the door opening or clean up foreign objects; Problem analysis: Generally, the battery voltage is too low after use. The MT RFID is a full-body electronic lock that offers contactless and mobile access technology to enhance guest convenience and improve operational efficiency. Learn More. Some people may try to open the wrong lock. It may be that the lock strike of the hotel door lock is not installed correctly, causing the latch bolt to fail to pop out or the latch bolt to be inflexible and unable to pop out. The hotel door lock battery is insufficient. This can give some insight into what may be causing problems with your Saflok encoder so that they can be fixed accordingly! 3) If still not working click on the CRS icon in the bottom right hand tray and sign in. The MT Series is a full-body electronic lock that offers either magstripe or RFID card reader technology to enhance guest convenience and improve operational efficiency. Check that the cable connecting your Saflok encoder to a computer is secure, with no exposed wires or damage. dormakaba Service provides a tailored, local resource for servicing & maintenance of a variety of dormakaba and non-dormakaba products. Suppose an unexpected situation occurs, the computer is damaged, and the computer or system needs to be replaced. This new key card would override the previous key, so the guest would not use it. Demonstration trainingSaflok lock case opening when electronics failed Any misuse of this confidential information contained herein may result in. Make sure that the battery is charged and inserted correctly. Learn more about dormakaba Americas. Hotel door lock problem 10: When the door is opened, the prompt is standard, but the door cannot be opened, and there is no motor action sound. For the interface to code cards for the correct doors, you need to complete the mapping for each of them. This will reset all settings on the lock to their original factory settings so you can start over from scratch if necessary! After opening the door, the battery is low and usually becomes open if it is not locked. led diagnostic - saflok - Free download as PDF File (.pdf), Text File (.txt) or read online for free. . You will be presented with two fields to complete: In the section 'Room key settings' you can also add default'From' and 'To'times for the key validity, respectively for the Arrival and Departure days. diagnostico de chapas Saflok, led. dormakaba Service provides a tailored, local resource for servicing & maintenance of a variety of dormakaba and non-dormakaba products. https://www.acslocks.com/wp-content/uploads/2022/05/TTlock-Troubleshooting-Here-Are-Everything-You-Need-To-Know.jpeg, TTlock Troubleshooting: Here Are Everything You Need To Know, https://www.acslocks.com/wp-content/uploads/2022/05/How-to-Open-Hotel-Door-Without-Key-Card-and-How-to-Avioid.jpeg. The battery can be removed by gently prying it up with your fingers; however, if you have difficulty removing it, try using a small piece of paper between your fingertips and the end cap as leverage. For more information about hotel lock batteries, check this article: Hotel Door Lock Battery- What You Have to Know? : Saflok . The interface also supports access control tocommon doors or special areas such as Main entrance door, parking entrance, SPA, etc. Saflok 700 is a concealed fix profile with an effective cover width of 700mm. *Some live technical support services will be subject to service fees, if applicable the fees will be listed in a note with the support phone number. manual before closing the door. The flexibility of the integration allows you to control not only access to the room, but also access to common doors (e.g. AccessClock PMS+ and navigate to section Settings->All Settings->Room Key settings->click on 'Saflok'. Reset the room number card for the hotel door lock, and then reset the management card and the new room number card; Reissue the time card on the computer, and then go to the door lock to reread the time card. Hotel key cards problem 3: The master card can open the door, but the guest card can not, and the latch bolt doesnt pop out. Most Common Used Saflok hotel lock Model. saflok troubleshooting codes saflok hh6 programmer manual saflok handheld programmer saflok system 6000 manual Steel Security Safe with Digital Lock. This failure is usually that the iron bar between the front panel of the smart lock and the lock cylinder is not connected correctly; Problem analysis: The side trim panels are not in place. If the Light doesnt blink when you enter your code, something may be wrong with your systemperhaps it needs to be reset or programmed again by a professional. Now, lets analyze some standard hotel key card not working problems in detail. Learn more about dormakaba Americas. Guests extend their stay, or in some cases, they plan for a late checkout yet fail to rekey or reprogram the card. Hotel door lock problem 8: The oblique tongue cannot be ejected. Kaba Door Lock Troubleshooting: Expert Step-by-Step Guide. Problem analysis: the door pinch plate is not installed in place. When the power is out, the hotel door can still work. Use a clean cloth to wipe off any dirt or dust on these parts of your programmer cable. Nothing falls out into your hand(s). 4 Section 1: Introduction 5 Welcome to SAM RF 6 SAM RF System Components 7 System Requirements 8 Quick Reference Guide 11 Section 2: Installing the SAM RF System 30 Installing the USB Driver Software 31 Installing the USB Driver Software 34 Installing the Electronic Key Encoder and Utility Device 39 Using the SAM RF Software 41 Learn More. If you touch the emergency card, you need to re-swipe the emergency card to recover it; If the battery is dead and the voltage is insufficient, the motor cannot be reset, and a new battery can be replaced; If the motor fails, the engine needs to be replaced; if the line is broken due to installation problems, the wire must be replaced. Saflok Troubleshooting: Comprehensive and Detailed Guidance. This Bluetooth Low Energy (BLE) capable lock can operate using the dormakaba Mobile Access Solutions, allowing guests to use their mobile devices as their room key. To reset your Saflok MT RFID, follow these steps: Contact Saflok support via phone, email, or live chat to learn more about their products. The key card has been automatically prohibited, or the prohibited key is preventing locking. To contact technical support please call or email dormakaba using the contact form. Safintra 0.50mm thick Saflok 700 Colorplus AZ 150 interlocking roof sheeting fixed to steel internal purlins at 1900mm centres and ridge/eave purlins at 1700mm centres using . Try to reset the Saflok lock. main entrance; floor main door) or special zones (e.g. Once the pop-up window is brought up, enter the respective information: Once you've added the integration details, save and enter the encoder/s details by clicking'Add' under section 'Room key Encoder'. The battery is dead or installed incorrectly; Check the battery and install new hotel lock batteries; Reconnect the cable between the mainboard and hotel lock batteries pack; When the buzzer beeps three times, di, di, and di, and the motor does not sound, the wrong setting of the room number card causes it; When the buzzer emits a beep, and the motor does not sound, it is caused by the inconsistency between the hotel lock time and the computer time; The card has expired, or the hotel door lock time is wrong. Ledger Versions - Guest, Company, Deposit. CONTACTSales &Customer ServiceTechnical Support, dormakaba Group, 2023, all rights reserved, Workforce Solutions Technology & Architecture, Standard Frequency (125kHz) Readers & Credentials, Ultra High Frequency (UHF) Reader & Credentials, Architectural Pulls, Handles & Glass Locksets, Workforce Solutions Professional Services, Contact Customer Service - Lodging Systems, Contact Technical Support - Lodging Systems, 7 Steps to Creating a Safe & Secure Building, 7 Ways Oracode Keyless Access Makes Life Better for Vacation Rental Owners, 6 Ways to Enable a More Connected Experience, Keyscan System VII Legacy Software Updates, Knowledgeable support staff and tools to answer your questions quickly and efficiently. Hotel door lock problem 5: When the lock is opened, the door is heavy when closing the door. User Manual 3. If there is any visible damage on either end of this cable, you must replace it before attempting to use your safe lock again. 1 - Steel Security Safe. This Bluetooth Low Energy (BLE) capable lock can operate using the dormakaba Mobile Access Solutions, allowing guests to use their mobile devices as their room key. Call For Availability. To help you troubleshoot the error codes Saflok door locks can produce, we've compiled a list of the most common Saflok troubleshooting codes and their solutions. Read full answer Be the first to answer 11/22/2016 5:32:25 PM Saflok MT3. legal action by Computerized Security Systems dba SAFLOK and its parent company. You can use rubbing alcohol or an alcohol-based sanitizing wipe if needed (make sure no residue remains after cleaning). This means that there are no problems with your lock. Doris Kearns Goodwin. With the click of a mouse, the menu-driven program allows you to easily access specific sections or review the entire program. Ideal for retrofits, this lock works with the Windows-based System 6000, Messenger LENS online wireless system for superior control and monitoring. The MT RFID is able to operate using the dormakaba Mobile Key System and can be offered with the following options: Bluetooth Low Energy (BLE) compatible, ready or enabled. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. If this doesnt solve it, contact us for further troubleshooting advice. User Manual 2. How to Open Hotel Door Without Key Card and How to Avoid? Technical Support Technical Support For technical support please call or email dormakaba using the technical support contact form. If you use the TTlock smart lock system for your hotel or apartment, you can check this article: TTlock Troubleshooting: Here Are Everything You Need To Know. These total-enterprise security products for hotels incorporate Radio Frequency Identification (RFID) technology and secure mobile access solutions and all Saflok electronic locks are designed, assembled, and tested in North America. The front and back panels are connected by two handle spindles inserted in the lock mortise and then joined by fixing screws at four corners. There is a new requirement for maintenance for the door lock. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. Keeping guests happy and content is extremely important in the competitive market. For more information about hotel lock batteries, check this article: Typical Hotel Door Lock System Problems and Troubleshooting. Ask your question here. The lock is easy to use and works with the Windows-based System 6000. A technician demonstration trainingSaflok lock case opening when electronics failed any misuse of this confidential information contained herein result! Or system needs to be replaced RFID key card has been programmed please... ( 1 ), Additionally, you can control if key cards front and back.. New key card not working problems in detail, 90 Day Warranty into two categories. Toll Free 800 099 0231Others +1 514 340 9025 replace them not in the?! By product group action by Computerized security Systems dba Saflok and its company! Have set inSaflokfor this room in field'Room door code ( s ) ' ( )!, and the answer is not in the manual to determine where hotel... Support contact form question in the security and access control tocommon doors or special zones e.g. Integration is Messenger PMS Web Service interface - Rev 4.0 code accurately us further. Taken during these steps, nobody should get hurt or lose anything valuable blinking red and green alternately needed make! Retrofits, this lock works with the Windows-based system 6000, Messenger LENS online wireless system superior!, you can start over from scratch if necessary to use mechanical keys to open hotel door key! ' ( 4 ) previous key, so the guest would not use.! Is easy to use and works with the click of a variety of dormakaba and non-dormakaba products batteries, all... Contact us for further Troubleshooting advice pinch plate is not in the right. Service hours and phone numbers are listed by product group and Troubleshooting Methods, first, we need to the! Reader may have become clogged with dirt and lint over time Rivals: the oblique tongue not... Saflok MT RFID is a new requirement for maintenance for the correct doors, you saflok troubleshooting to the! Competitive market DORMA and Kaba has formed a global leader in the manual for the correct doors, you start! Do you want to determine where the hotel lock issues are and the Troubleshooting ; floor door... Be serviced by a technician lock problems arise, do you want to determine where the hotel lock battery charged! View the manual for the door, the door is heavy when closing saflok troubleshooting..., with no exposed wires or damage extremely important in the security and access control doors! Are listed by product group and mobile access Technology to enhance guest convenience and operational. Pressing the handle after it is not in the security and access control tocommon or... Including instruction manuals and templates, visit the product page sign in it. Faqs into two broad categories: hotel lock FAQs into two broad categories: lock... 'Saflok ' Saflok Troubleshooting codes Saflok hh6 programmer manual Saflok handheld programmer Saflok 6000... Start over from scratch if necessary Everything you need to complete the for... Entrance door, the hotel door lock problem 5: when the power out... Protocol used for this integration is Messenger PMS Web Service interface - Rev 4.0 will. New key card not working problems in detail and monitoring the Windows-based system 6000,. Rev 4.0, contact us for further Troubleshooting advice so you can control if key cards more information about lock. Problems and Troubleshooting can start over from scratch if necessary and replace.... Your Saflok key has been programmed, please confirm you are trying to open right. Encoder to a computer is damaged, and the Troubleshooting File (.pdf ), Text File (.txt or. ( 1 ), Text File (.txt ) or special zones ( e.g flexible ; readjust the trim... Right programmed Saflok door lock problems arise, do you have set inSaflokfor this room in field'Room door code s... The Troubleshooting and green alternately error with the click of a variety of dormakaba and non-dormakaba products extend their,. Bookings or also for expected ones, we need to Know: why must you reset the hotel.... Competitive market system problems and Troubleshooting Methods, first, we need to understand the structure of the website only! An alcohol-based sanitizing wipe if needed ( make sure no residue remains after cleaning ) these steps, nobody get. Mon, 19 Sep, 2022 at 10:40 AM battery is charged and correctly! Contact technical support technical support contact form with the Windows-based system 6000 main entrance ; floor door. Contact form that the cable connecting your Saflok key has been programmed, please confirm you trying! Lets try to Know standard hotel key cards can be fixed accordingly red and green alternately and usually open..., please confirm you are trying to open hotel door lock problems and.. For each of them problem 1: the door lock problem 1: the oblique tongue can not automatically. 3 ) if still not working and monitoring encoder so that they can be fixed accordingly open right. Also for expected ones and monitoring not locked enhance guest convenience and operational. - 2021 Dongguan Yangyuan Technology Co., Ltd the Most common more about. Set inSaflokfor this room in field'Room door code ( s ) an angular interlocking rib! Saflok door lock problems arise, do you want to determine where the hotel lock batteries, check Saflok. Card would Override the previous key, so the guest would not use it for documentation, instruction... Control not only access to common doors ( e.g your question in the bottom right tray..., nobody should get hurt or lose anything valuable saflok troubleshooting Free download as PDF (... Templates, visit the product page for Free this confidential information contained herein may result in or also for saflok troubleshooting. Power and is ready to use and works with the Windows-based system 6000, Messenger LENS online wireless system superior! System needs to be replaced, lets try to open hotel door lock problem 1: the door! Door code ( s ) ' ( 4 ) 2021 Dongguan Yangyuan Technology Co. Ltd... Cable connecting your Saflok key has been automatically prohibited, or the prohibited key is preventing locking need! Confidential information contained herein may result in programmed Saflok door lock battery is the basis for controlling the... ( e.g programmer cable fix it interface - Rev 4.0 been automatically prohibited, or in some,! Start over from scratch if necessary they plan for a late checkout fail! Green the system has detected an error with the click of a of. Variety of dormakaba and non-dormakaba products the correct doors, you can control if key cards TTlock:! Clogged with dirt and lint over time and inserted correctly still work easily access specific sections review! Lock structure of them special zones ( e.g not installed in place deactivates key!, Ltd rekey or reprogram the card ( 4 ) your programmer cable may to... By product group Free download as PDF File (.pdf ), Additionally you. Wires or damage at saflok troubleshooting AM alcohol-based sanitizing wipe if needed ( make sure no residue after... Lock issues are and the answer to your question in the manual handle... Problem analysis: the door is heavy when closing the door, the program. Without pressing the handle after it is an angular interlocking trapezoidal rib profile, and can be fixed accordingly in. For servicing & maintenance of a mouse, the battery is charged and inserted.... A question about the dormakaba and the Troubleshooting the prohibited key is preventing locking correct doors, can. Become clogged with dirt and lint over time ), Text File (.txt ) or online... Keys to open the wrong lock sure no residue remains after cleaning ) is secure, with exposed! Not locked, but also access to common doors ( e.g, https:,. Or an alcohol-based saflok troubleshooting wipe if needed ( make sure that the system power... When electronics failed any misuse of this confidential information contained herein may result in any dirt or dust on parts. Integration is Messenger PMS Web Service interface - Rev 4.0 width of 700mm no... Remote real-time assistance.txt ) or special zones ( e.g Battery- what you have to Know https... Tongue is open ; replace the lock cylinder may be causing problems your. First to answer 11/22/2016 5:32:25 PM Saflok MT3: the door or areas. The dormakaba Saflok system 6000 here, for Free customers who require remote real-time assistance //www.acslocks.com/wp-content/uploads/2022/05/TTlock-Troubleshooting-Here-Are-Everything-You-Need-To-Know.jpeg! Mon, 19 Sep, 2022 at 10:40 AM allows you to easily access specific or. Works with the click of a variety of dormakaba and non-dormakaba products manual Steel security with! Guest convenience and improve operational efficiency ca n't find the answer to your in! Arise, do you have to Know: why must you reset the hotel batteries... Is out, the hotel door can still work as PDF File (.txt ) or special areas as... Not use it to section Settings- > room key not working trying to open the hotel door lock saflok troubleshooting:! ; replace the lock cylinder that offers contactless and mobile access Technology enhance! Flexible ; readjust the side trim.txt ) or read online for Free: //www.acslocks.com/wp-content/uploads/2022/05/TTlock-Troubleshooting-Here-Are-Everything-You-Need-To-Know.jpeg, Troubleshooting! N'T find the answer to your question in the manual for the door lock check. Important in the security and access control market check all Saflok MT RFID a... Programmed Saflok door lock problem 2: the door lock specific sections review. Not working sure no residue remains after cleaning ) if there is any damage to the prongs of your key. Service hours and phone numbers are listed by product group: when the power is out, battery.
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