This email is also your opportunity to assign any relevant pre-work, such as an ask to bring specific design inspirations. Stage Two Tools: Unpacking, Sensemaking, and Insights With Design Thinking increasing in popularity in every kind of industry, the demand for facilitators with Design Thinking knowledge and experience has soared. Throughout your design career, you might find yourself running Design Thinking workshops for clientsgoing into different organizations and showing them how they can apply Design Thinking to their own business challenges. The goal of the workshop might be to come up with ways to improve the user experience for LoveFoundry customers. So what next? In the following sections, youll see how the Introduction to Design Thinking workshop explores each stage of the design process through the analogy of baking a cake. Everyone has the ability to think creatively especially after a good warmup. As a designer, incorporating Design Thinking into your process will help you to quickly come up with viable, user-centric solutionsultimately resulting in a quicker time-to-market, improved customer retention, significant cost savings, and a great ROI. Your email address will not be published. Theyll provide feedback, support, and advice as you build your new career. Go over the benefits, give examples of successful workshops, and leave a few minutes at the end for any questions or clarifications needed from the group about the process.. During this time, teams work through various activities that help model their users, define requirements and develop experiences. They yearn to come up with a game-changing innovation like Apples iPod, or create an entirely new category like Facebook. Activityadd functionality to mobile screens (15 minutes): Now participants will turn their sketches into low-fidelity paper prototypes by adding functionality. Essentially, a Design Thinking workshop seeks to create solutions to challenges facing the business. 47 useful online tools for workshop planning and meeting facilitation, 58 team building activities to bring your team together (and have fun! As a designer, you might hold a Design Thinking workshop with your direct team in order to tackle a tough design challenge youve been struggling with. Encourage Wild Ideas: Embrace the most out-of-the-box notions. Provide them with some starter questions, such as: How would you describe your most recent experience with online dating? One of our favorite icebreaker activities was taught to us by our colleagues at Valtech Stockholm: In teams of 2, each participant must draw their teammate in one minute without looking at their sheet of paper or raising their pen. Keep in mind that the experience your clients will have during your workshops is the way they will remember you. pros and cons to both internal and external facilitation, write down their name, their first job, and what they learned from that job, guide to digital facilitation tools for online workshops and meetings, guide to creating the perfect workshop agenda, Coping with multiple systems or processes, Improving the users experience of a brand or product, Precise and engaging communication skills, Who you are and what your role as a facilitator will be during the workshop, To explain the objectives of the workshop, Ask each participant to write down two truths and one lie about themselves. Ask each participant to place a sticker on the idea they think is best. Ideation, innovation, and problem-solving: Generating as many ideas and potential solutions as possible. You can find lots of information about. Activitygroup the steps into phases (10 minutes): Participants will now group the steps from the last activity into phases, aiming for 3-7 phases in total. Coffee is always appreciated, and quick icebreakers or intros may be needed if teams seldom meet. Youll want to stock up on white copy paper, colored paper, pencils, marker pens, Post-It notes of different colors, sticky tape, and whiteboards.. Activitysharing ideas and getting feedback (10 minutes): Ask participants to pair up and share their ideas. Why do we need to create one, and what steps are involved? This is also a good time for questions. Without user personas, its very difficult to align on a shared perspective of the people who will experience the solution. Like any design project, be sure to continuously iterate and improve upon your Design Thinking workshop. Here are some fun ice-breaker activities you might like to use: For more inspiration, check out this list of 26 ice-breaker games and activities. Deliver a world-class experience to your customers through the application of Design Thinking. Through the idea vault process, we are narrowing our ideas down by asking a series of questions that relate to the feasibility of the design, and if it truly meets our Personas needs. A good workshop facilitator must know how to get the word out within the company aboutthe beneficial effects of Design Thinking on collaboration and on a customer-centric culture. At the moment, this is a rather broad question. We then made these documents available to workshop participants, so that everyone had the same level of knowledge at the beginning of the week. A Design Thinking workshop is a collaborative session that is focused on the five phases of Design Thinking. By keeping in mind what, why and how for each Design Thinking stage and contextualizing the topic into something relatable, we can give clarity on Design Thinking and deliver it as simply as a piece of cake. Ideally, youll have a separate table for all the materials and equipment (more on that in step three!). Sometimes user stories can be sorted directly into groups of necessary vs nice to have. Now that the team is warmed up and all on the same page, its time to start thinking about the user. A good workshop facilitator must know how to get the word out within the company about. As a facilitator, we should ensure that everyone comes away from the workshop feeling empowered, with more clarity on what Design Thinking means, and how they can apply the methods to real-life projects. In general, workshops open with divergent thinking activities (brainstorming) before switching to convergent ones (prioritizations). A Design Thinking workshop should be largely activity-based; your participants need to be hands-on and engaged. Note: If team members are unfamiliar with the project, consider discussing the current landscape before the statement of opportunity. The works of art can then be displayed in the workshop room, for your viewing pleasure! We focus on quantity, not quality and even half-baked ideas can be contributed to the discussion. In this article, we want to take the fear out of running Design Thinking workshops for those new to the methodology, and give you the knowledge, concrete steps, and tools youll need to run your first Design Thinking workshop, wowing your company or clients in the process. Do they need to brainstorm new ideas? For example: The step browses through potential matches could be propelled by the user goal of wanting to meet new people. Every workshop should have ground rules. Your agenda is one thing, but behind the agenda, there is a human beingyouwho must show emotional intelligence to be able, for example, to reorganize teams to better balance the different personality profiles, or even to identify a silenced participant to give them the floor. You find the fun and snap! A definition of what Design Thinking is. Lets get started. In our design thinking for beginners guide, we explore how you can introduce design thinking by asking a group to solve the simple challenge of baking a cake. There are many tactics to facilitate a workshop, which are all well documented in the many books that have been written on the subject (shoutout to. Select those that are appropriate to your group's needs. A way in which you could continue their Design Thinking learning might be to check in a few days or a week after the workshop for further feedback. This is a good point to break for ten minutes before diving into the first activity. Many make genuine efforts to be innovativethey spend on R&D, bring in creative designers, hire innovation consultants. A good workshop facilitator must know how to get the word out within the company about the beneficial effects of Design Thinking on collaboration and on a customer-centric culture. It is often used to solve complex problems which dont have a straightforward outcome while keeping people at the center of the discussion. We help businesses and brands succeed in the digital age. The great thing about these exercises is that you have the freedom to expand them to work with your audience and how best suits their needs. Through this process, participants will start to develop their design thinking muscles and learn how to take on bigger projects in future. Design Thinking is a vital framework in the modern business ecosystem. In this case, you can still solve a real-world problem based on their product and industry. Goals are what propel the user from one step to the next, while pain-points prevent the user from moving forward. Technical tangents and These are the people your solutions must serve, and they are a constant source of inspiration. . We have already mentioned that the people eating the cake would be called our end users. If your workshop takes place over several days, take the time necessary at the end of each day to write down the big ideas of the day. Choose three cake ideas, and draw up visual representations of them along with the recipe outline. Our rule of thumb is "3:1". In this section, well explore your Design Thinking workshop agenda in more detail. What went well? Ideally, youll allocate at least one hour per section, including time for discussion and reflection at the end. A birthday cake is designed and baked for several people. After reviewing decisions, end with a project roadmap to place the workshop in context. Everything you need to know to discover innovative ideas as a team, including a sample 1-day a Design Thinking Workshop agenda. That way, you can take it in turns to lead activities throughout, and you can also designate secondary roles for yourselves such as note taking, technical checks, photos of the material produced, etc. Chances are you have. and we established a list of our key tips. Using Post-it notes, theyll describe the functionality of each button; for example adds item to basket. Defer Judgment: Creative spaces are judgment-free zonesthey let ideas flow so people can build from each other's great ideas. signups, completions, reviews), The Brand (ex. The simplest way to introduce the Empathize stage is often by reminding everyone that design thinking is human-centered and that we are always seeking to understand our end users needs. In a way, yes! During this stage, the steps from the user journey will be used to create individual screens or interfaces, including buttons and other interaction points or functionality. What are we working with? During the workshop, be present, but not too much: Your participants must feel that you are available if necessary, which means being constantly attentive to what is happening, but let them work without interrupting them; except when the time allowed for their reflection is over, but we will address this point later. A prototype is a visual, interactive mock-up of an idea and can be two-dimensional, for example, a drawing or a diagram, or they might take a three-dimensional form. When designing a workshop, or series of workshops for participants- you might suggest that their empathize stage involves designing a cake for someone outside of the workshop group. For the best outcomes, Design Thinking needs to be incorporated into every step of product development and problem-solving to see long-lasting effects., For those of you running a remote Design Thinking workshop, youll have a slightly different set of challenges to those hosting the in-person variant. Lastly in our workshop, we celebrate by selecting a final cake outcome. For example, a cupcake is designed to be eaten by one person, a low-cost treat that doesnt warrant a special occasion. Activityworst possible idea (10 minutes): Using the worst possible idea technique, ask the group to spend around ten minutes coming up with anti-solutions to the problem theyre trying to solve. This is extremely helpful when it comes to reviewing your workshop, and, if youre running your workshop with clients, photos also make for a great souvenir. However, youve established the purpose of your Design Thinking workshop: to generate ideas for how to improve an existing digital product. Your outsider perspective will be one of your strengths, but understanding. Don't forget to take photos of the material produced as you go along, and if your workshop contains pitches, record them so that you can remember them if necessary. It is proudly displayed, and the act of the happy couple cutting into it is celebrated by close family and friends. Now for the most crucial part: planning your workshop agenda. If working off-site, save the first 30 minutes for teams to arrive and settle. Lastly, if time permits, use the last few minutes of your workshop to take inventory of what youve accomplished during the time spent together and inform the participants of the next steps in the project. Other members of the team have to guess which is the lie, Everyone has to say who they would invite onto their very own late-night talk show (Optional: What their first question to them would be, and why. Based on what they observed in the previous activity, theyll fill in each quadrant with hypothetical (or direct) quotes and observations. the stakes, the business objectives and your client's needs will make you not only a relevant facilitator, but a good facilitator. These workshops provide an atmosphere for problem-solving by following the rules of Design Thinking. Was there anything that surprised them? Why, or why not? We based ourselves on our recent experience: week long workshops to rethink customer experiences, involving up to thirty participants. Within a workshop context, facilitators typically focus on the five stages of Design Thinking to encourage collaboration, creative problem solving, and innovation from each member of the group. What did the team learn? Lets go! Whether brand new to the idea or a design professional, this way of thinking and collaborating, can often give us innovative, surprising and ground-breaking solutions to the challenges we face every day. Activityadding goals and pain-points (15 minutes): Ask participants to come up with goals and pain-points that relate to each step in the user journey. Ready to run a great workshop? Finish up your workshop with clear next steps for the team. 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